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Bilingual Customer Service Representative Supervisor

Bilingual Customer Service Representative Supervisor

Nevada Pic A Part LLCLas Vegas, NV, US
30+ days ago
Job type
  • Full-time
Job description

Description

Customer Service Representative Supervisor

Location : 5100 N. Lamb Blvd. Las Vegas, NV 89115

Pay : $21 / hour plus commissions

Hours : Full time : 40 hours / week (4 / 10 hour days including one weekend day a week)

Company Overview : Nevada Pic A Part is more than just a salvage yard - it's a dynamic automotive recycling facility where automotive enthusiasts, DIY mechanics, and car lovers come together to find quality used parts at unbeatable prices. With thousands of vehicles in stock and a constantly rotating inventory, every day offers something new and exciting, whether it's hunting for an essential auto part or bringing a project car to life. We strive to be safe, clean, and helpful while providing excellent customer service, so come visit us today!

Summary : Nevada Pic A Part is seeking a dynamic and motivated Customer Service Representative Supervisor to lead and manage a team of customer service representatives in the auto and truck parts industry. This individual will play a crucial role in ensuring superior customer service, managing team performance, and improving overall efficiency. The ideal candidate is organized, results-driven, and thrives in a fast-paced environment. If you're a dedicated, organized leader with a passion for customer service and team management, we'd love to hear from you.

Qualifications :

  • Punctual, reliable, and professional
  • Knowledge of auto and truck parts
  • Decisive, innovative problem solver
  • Ability to balance multiple priorities, manage time effectively, and transition team members across duties
  • Dynamic, results-driven individual with a passion for improving customer experience and team performance
  • Proficient in Microsoft Office (Word, Excel, Outlook)
  • Experience in customer service and / or sales management required
  • Bilingual (English-Spanish) preferred
  • Associates or Bachelor's degree is a plus

Essential Duties and Responsibilities :

  • Open and close the storefront, manage employee daily schedules, breaks, and task lists
  • Welcome customers, assist with their inquiries, and guide them to the right solutions
  • Hold team members accountable for delivering excellent service with a friendly attitude
  • Monitor customer service operations, including tracking parts orders and team member productivity
  • Train employees on company software, policies, and procedures
  • Set, communicate, and follow up on goals and tasks for the team to ensure accountability
  • Foster a culture of excellence in customer service through accuracy, efficiency, and a positive attitude
  • Identify areas of improvement in operational efficiency and implement solutions
  • Master company software to assist customers and support team members
  • Handle customer transactions (cash and card) using the company's point of sale system
  • Proactively resolve customer issues in accordance with company policies and procedures
  • Develop and implement strategies to increase profitability and customer satisfaction

    • Benefits :

  • Health / Dental / Vision insurance after 60 days
  • 401 K with company matching after a year of employment
  • Paid time off after 90 days
  • 9 paid working holidays
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    Bilingual Customer Service Representative • Las Vegas, NV, US