Customer Service Representative - Training Provided

As a Customer Service Associate, you will be responsible for delivering superior experiences to our customers by phone, email, and text. Specifically, these inquiries will be about our Auto Insurance product. You will use critical thinking skills and computer navigational abilities to solve customer problems in this dynamic, fast-paced environment. No two inquiries are ever the same, which makes this an exciting place to develop and hone your customer service and problem-solving skills.

What is exciting about this role and Plymouth Rock?

This is a salary-based position that comes with full benefits, and promotional opportunities.

No prior insurance experience is required , as you will receive extensive, fully paid training and support.

Plymouth Rock knows that happy employees promote happy customers, and that a successful, fulfilling employee experience makes all the difference.

We foster a stable, diverse and thriving work environment where everyone feels valued, empowered and free to share ideas.

Essential Functions & Responsibilities

• Primary responsibility is to provide extraordinary service on all inquiries regarding our auto insurance product. These inquiries can come via phone, email, text and chat.
• Making sure every customer interaction results in a great customer experience.
• Develop and maintain strong knowledge of our revolutionary insurance product.
• Accurately enter and update policy information into the various processing systems.
• Build enduring relationships with agents, customers and team members.
• Be willing to learn something new every day and apply it to future customer interactions.

Qualifications and Education

Perks and Benefits

Salary Range : The pay range for this position is $45,000 to $50,500 annually. Actual compensation will vary based on multiple factors, including employee knowledge and experience, role scope, business needs, geographical location, and internal equity.

About the Company