National Accounts Collections Specialist

Collector

Make a difference, protect lives, and achieve your dreams. Build your career with the industry-leading fire, life safety and security company.

The Collector is responsible for collections of outstanding accounts receivable and all other aspects of collections resulting in a reduction of delinquency for assigned regions while working in partnership with branch management and collectors to achieve maximum results.

Essential Duties & Responsibilities :

• Manage AR Aging report for locations and subsidiaries assigned, as well as escalated accounts / invoices from branches that need a higher level of collection. This effort will be through direct calls and emails with customers.
• Prepare FDL letters and request attorney FDLs as needed and recommend accounts for third-party collection and / or write-off.
• Communicate with Collections Manager about status of past due accounts or situations where additional leverage is needed to obtain the desired outcome of collection efforts.
• Work returned statements as needed to collect outstanding debt, obtain updated contact information, and update ERP systems with current information.
• Ensures the security and privacy of customer information and files.
• Submit Invoices and paperwork
• Update Work Orders with Notes
• Initiates contact with customers having delinquent accounts, determining reason and arranging for collection.
• Provides consistent, professional, courteous, and high-quality customer service.
• Performs research and updated recordkeeping of customer information.
• Maintain current and detailed collection notes.
• Responds to telephone inquiries and assists in resolving questions related to the customer accounts and documents accordingly.
• Creates reports regarding the current status of customer accounts as requested.
• Research customer discrepancies and past-due amounts with the assistance of the Senior Account Managers and Director.
• Collaborates with the Senior Account Managers to reconcile accounts receivable on a periodic (at least bimonthly) basis.
• Generates monthly billing reports
• Collaborates with the Collections Manager to reconcile accounts receivable on a periodic (at least bimonthly) basis.
• Performs other related duties as assigned.

Education / Qualification :

Other Duties :

Physical Requirements :

Benefits and Perks :

Pye-Barker Fire and Safety is an Equal Opportunity Employer