Payments Monitor Analyst

A company is looking for a Payments Operations Analyst. Key Responsibilities Monitor payment agents' disputes and provide quality ratings based on team goals Develop onboarding plans and assist in training new team members on products and protocols Analyze team metrics and provide performance reports, proposing improvements for chargebacks and fraud prevention Required Qualifications Strong analytical skills with a focus on identifying improvement opportunities Advanced proficiency in Excel for creating reports and dashboards Experience using data tools for analysis Organized and self-driven with a detail-oriented approach Familiarity with project management tools like ClickUp or Jira is a plus