LENDING SYSTEM ADMINISTRATOR

Job Details

Job Location

Titusville, FL

Position Type

Full Time

Job Category

Admin - Clerical

Description

This position allows for an optional hybrid work arrangement which includes a combination of both in-office and remote work on a weekly basis. To be eligible for the program, employees must complete a minimum of 90 days of continuous employment, be in good standing, and agree to the terms of a Work from Home Agreement prior to being eligible for hybrid work. The employee's request is subject to supervisor approval. Working locations and hybrid schedules may be altered at management discretion.

Position Summary :

The Lending Systems Administrator position is responsible for maintaining the credit union's consumer loan origination systems. Oversees the release and implementation of updates impacting the consumer loan origination systems. Coordinates, tests, and supports various ancillary third-party systems which directly interface with the loan origination systems. The incumbent p rovides technical support and input to maintain the loan origination systems and effectively supports daily operations and end-user questions. Maintains a thorough understanding of these system's functions and capabilities.

Primary Responsibilities and Duties :

• Works independently to perform additional day-to-day tasks surrounding the loan origination system including but not limited to adding / modifying loan promotions, changing / updating interest rates and adding / modifying products.
• Monitors and makes required updates and modifications to keep the consumer loan origination system current with policies and procedures and regulatory requirements.
• Utilizes the Helpdesk Ticket system to manage requests and alterations in a timely manner.
• Maintains user access for the loan origination system including adding and removing users.
• Serves as a subject matter expert pertaining to the consumer lending process. Responds timely to questions from internal staff.
• Collaborates with consumer Loan Servicing, Processing, Lending and Branch Experience teams to provide effective and efficient service to internal staff.
• Proposes enhancements to processes and / or procedures to improve efficiencies and gain optimal results from the system.
• Demonstrates good technical troubleshooting skills and ability to grasp the more technical aspects of the systems.
• Demonstrates an ability to meet and exceed established service and quality goals.
• Responsible for system reports including but not limited to creating, generating, and maintaining.
• Responsible for working with the vendor to facilitate system updates and enhancements.
• Interacts and collaborates with stakeholders and vendors regarding the various systems that work with the loan origination process.

Creates and manages a Statement of Work with our loan origination system vendor as needed.

Other Responsibilities and Duties

Qualifications

Education, Experience, and Skills Required