Mgr, Customer Service I

Position Description Summary : Responsible for managing general operations of Customer Service department or call center environment. Principal Accountabilities (The following is intended to describe the general nature and level of work being performed. It is not an exhaustive list of all expectations.) :

• Ensure standards, policies, and procedures are in place and adhered to
• Create and maintain a teamwork environment and motivated staff
• Utilizes effective communication skills / methods internally and externally
• Meet company objectives for Service department
• Demonstrate ability to influence, motivate, and inspire employees to achieve targeted objectives The individual in this position must be capable of performing all of the essential functions with or without a reasonable accommodation.