Store Manager, Petsense

Overall Job Summary The Manager in Training is responsible for learning the duties of the Store Manager position and developing skills required for a Store Manager role. Primary responsibilities include driving outstanding sales results through effective sales techniques, building the team, building customer loyalty through world class customer service, and leading execution of company standards. This position is also responsible for promoting a safe and productive work environment for all Team Members, customers, and vendors. Essential Duties and Responsibilities (Min 5%) As a Manager in Training, you will be observing and learning the following duties and skills required for a Store Manager role. Uphold and promote a safe and productive work environment by following and enforcing all policies and procedures of Petsense by Tractor Supply Observe and learn how to build the store team through hiring / staffing decisions, Team Member retention, manage the schedule and payroll management, Team Member training and development, succession planning, and Team Member performance reviews and counseling Take the initiative to support selling initiatives (TEAM) : Thank the Customer Engage with the customer and / or pet Advise products or services Make it Memorable Drive sales and profit through driving top line sales, creating and modeling behaviors to support a culture of selling, executing merchandising initiatives, expense control, profit / loss management, as well as protecting company assets and reducing shrink Grow the grooming business and ensure all pets in our care are cared for and safe at all times Generating brand awareness through local marketing events in the store or in the community including Pet Adoption, community fairs or parades Learn how to Lead execution of Petsense standards through store presentation standards / processes, inventory management, freight movement, pricing / promotional activities, loss prevention, procedural audit compliance, as well as planning and delegation of daily tasks This position is required to perform a combination of the following duties during the day. Although the mix may vary from one day to another, the business and staffing model makes it essential that every Store Manager be able to perform all the following duties accurately, efficiently, and safely on a regular basis and without advance notice : Handle and resolve customer complaints / issues and ensure the customer has a positive shopping experience Perform opening and closing procedures Transport and make deposits to the