Citizens Teller

Citizens Teller

Starting salary : $19 / hour and up. As a Citizens Teller, you will make a real difference for our customers and the branch team. You will greet our customers in our lobbies, demonstrate how to use our mobile app or ATMs to complete simple transactions, and create amazing experiences for our customers by providing personalized advice and solutions that meet their needs. Your knowledge of Citizens products and benefits will educate customers and allow you to effectively respond to questions and concerns. All financial policies and procedures will be followed, including proper cash handling, state and local laws and regulations.

Meaningful work & relationships : Help customers with important financial decisions that impact their lives like building a business, buying a house, paying for school or helping them realize their long-term financial goals. Colleagues and leadership listen to your ideas and feedback.

Commitment to community : Give back with 4 hours of paid time off annually for volunteering, separate from regular PTO, and have your donations to eligible 501(c)(3) organizations matched, up to $1,000 annually.

Career opportunities, reward, and upskilling : See your hard work rewarded with promotions and opportunities to grow your career through training, coaching, career planning and development resources that enable you to branch off in any direction your talents and interests take you. Receive comprehensive health care coverage, including medical, dental and vision plans, a 401K with corporate match, tuition assistance, mental health and wellbeing programs, discounts on student loan refinancing, and more.

Required qualifications :

• High School degree or GED
• Minimum of 6 months experience processing transactions (cash and / or digital payments)
• Minimum of 1 year demonstrated customer experience, recommending and referring products and services to customers
• Strong listening and communication skills
• Ability to effectively ask questions and identify needs to enhance and develop a long-term customer relationship
• Ability to problem solve and provide solutions to customer issues
• Customer-centric to deliver exceptional service
• Comfortable with using digital technology to support the delivery of business goals
• Ability to work branch hours, which can include weekends and evenings

Qualified candidates must complete a video interview assessment after applying as the next step, to be completed within 7 days of receiving the link. To prepare, set aside 30-45 minutes for the self-guided assessment that includes games and questions. Find a quiet place to record and be camera-ready. You'll need a smartphone, tablet, or desktop computer with your camera and microphone enabled.

Preferred skills / experience :

Hours & work schedule :

Equal employment opportunity : Citizens provides equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status / parenthood, medical condition, military or veteran status, national origin, pregnancy / childbirth / lactation, colleague's or a dependent's reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and / or local laws.

Background check : Any offer of employment is conditioned upon the candidate successfully passing a background check, which may include initial credit, motor vehicle record, public record, prior employment verification, and criminal background checks.