No longer accepting applications
Experience Manager
Ulta BeautyMarlton, NJ, US4 days ago
Job type
- Full-time
Job descriptionPromote a culture of accountability to meet or exceed the stores goals related to services, boutiques, retail sales, guest loyalty (including credit), payroll, omni-channel, and retail shrink as set by Ulta Beauty for the store. Drive company profitability through operational excellence, top-line sales growth and expense control. Leverage store forecast and payroll budgets to support with store scheduling needs and communicate the needs to the GM to maximize productivity, achieve sales and payroll goals, and complete workload on time, and within the payroll budget. Address underperforming metrics related to the stores services, boutiques, retail sales, services sales, loyalty, store visit and audit results by developing strategies using company programs, tools, and resources to improve and grow these areas of the business. Support direct reports in developing and maintaining their clientele. Perform makeup applications, skincare analysis, and product demonstrations with guests to drive sales and guest service experience. Take the initiative to stay informed regarding new and existing industry trends, products, and services during work time, and be knowledgeable about the ingredients and benefits of these trends, products, and services to better serve guests. Maintain prompt, regular attendance as the EM and hold store associates accountable to the Ulta Beauty attendance policy. Attract, hire, retain and source a diverse team of top talent for the salon and boutiques, leveraging a variety of methods including social media platforms, and efficiently address any staffing needs and open positions for the store. Build a highly engaged team that embodies the Ulta Beauty brand through effective collaboration, open and honest two-way communication, prioritization of work and coaching to the behaviors that will drive guest loyalty. Create an inclusive environment that inspires and encourages the growth and engagement of associates. Support all aspects of manager and associate professional development, including training, providing individualized competency-based feedback and coaching, performance reviews, succession planning, and individual development plans to enable continuous development and drive sales performance. Regularly participate in ongoing training, including brand and category education, to enable continuous professional development and drive sales performance. Ensure direct reports regularly participate in ongoing training, including brand and category education, to enable continuous professional development and drive sales performance. Establish professional peer and brand partner relationships that foster a shared interest in collaboratively delivering on sales and service goals. Model a culture of teamwork and guest service excellence by working alongside the leadership team, establishing priorities, providing clear direction and support, and sharing best practices. Execute the Guest Engagement Leader program flawlessly through business ownership, associate coaching, and leading a helpful and friendly guest experience to drive business results across all Annual Performance Goals (APGs) metrics for the store. Be knowledgeable of and ensure compliance with Ulta Beautys policies, procedures, and standards for the store, including the Infection Control Policy. Adhere to and enforce Ulta Beautys dress code. Use the companys scheduling tool as directed to create and adjust schedules, manage attendance in-the-moment, and to schedule the right associates, in the right places, at the right times in order to provide an exceptional guest experience, support service sales and growth, reduce loss, ensure accurate schedules and reporting, and execute company directives. Use the companys task management tool as directed to prioritize and execute store workload, including product and marketing resets, pricing updates, inventory related tasks, cleaning, and replenishment. Protect company assets and minimize loss by ensuring all store standards and operating procedures are met, including workplace safety, inventory control, cash management and loss prevention. Execute day-to-day inventory control processes (e.g., known theft, damages, hazardous waste, inventory adjustments, product returns) and complete theft reporting as necessary. Support continuous improvement by influencing the adoption of company initiatives and technology, communicating expectations, and ensuring the execution of all store tasks. Utilize company programs, tools, and resources to drive store improvements. Regularly communicate and provide feedback to field and services leadership on business trends and opportunities, events, operational challenges, merchandise needs and competitive landscape for their store. Bachelors degree is preferred Cosmetology license and / or a cosmetology management license where required by state law 2-3+ years relevant, fast-paced retail management work experience or other relevant work experience Financial management : success with driving top-line sales, interpreting reporting data, managing payroll budgets, and controlling expense Cosmetology management : Advanced competency in services, including sales, guest experience, and product attachment; demonstrated knowledge of Board of Cosmetology regulations and hiring requirements Retail management : proven ability with monitoring inventory levels, achieving operational excellence, driving a service culture, and executing merchandise directives Leadership management : experience with attracting, developing, and motivating top talent, swiftly adapting to change and leading others through the change-curve, developing collaborative relationships with others, and leading and influencing a team Proficient with basic technology (e.g., Point of Sale system, Microsoft Office programs, and Apple devices) Excellent written and verbal communication Strong collaboration and interpersonal skills Strong organizational skills to manage multiple tasks Ability to react under pressure, use good judgment in ambiguous situations, and be flexible / adaptable Work a flexible, full-time schedule to include days, evenings, weekends, and holidays Attend corporate business meetings and conferences Continuous mobility throughout the store during shift Frequent standing, bending, reaching, and twisting during shift Frequent lifting and / or moving up to 25 lbs. during shift Continuous coordination and manipulation of objects during shift Frequent use of a computer, telephonic devices, and related office supplies
Experience Manager
Experience a place of energy, passion, and excitement. A place where the joy of discovery and uncommon artistry blend to create exhilarating buying experiencesfor true beauty enthusiasts. At Ulta Beauty, were transforming the world one shade, one lash, one cut at a time. Because beauty is powerful.
If you seek greater purposea place of vision, mission, and lived valueswhere voices are heard, contributions valued and recognized and growth opportunities abound, consider Ulta Beauty. Nowhere else are the possibilities quite this beautiful.
General Summary & Scope
The Experience Manager (EM) is responsible for leading through Ulta Beautys mission, vision, and values in order to develop a high-performing team that consistently delivers top-line sales growth in retail and services. The EM leads a team of stylists, estheticians, guest coordinators (select locations), Assistant Services Managers (select stores), Sales Managers and boutique leads. This leader is accountable for all aspects of the guest experience, retail sales, and services businesses, including salon services, boutiques, retail sales, makeup, and guest satisfaction. The EM is accountable for Net Promoter Score (NPS) and delivering an exceptional guest experience. The EM drives their business through a focus on performance (NPS, services, boutiques, makeup, and retail sales), people (guest experience and associate culture), and process (operating procedures and compliance standards). This position requires a drive for results, a passion for the beauty industry, the ability to deliver exceptional guest service, and the ability to lead, influence, and develop their team.
Principal Duties & Responsibilities (
- Essential Job Functions)
The EM is a champion of Ulta Beautys mission, vision, and values, and should demonstrate them skillfully and consistently by performing the following duties and responsibilities of the position (as well as all other projects / duties as assigned) :
Performance
People
Process
Job Qualifications
Education
Experience
Skills
Special Position Requirements
Working Conditions
If an associate has a disability that prevents them from performing an essential function of the job, the Company will engage in the interactive process with the associate to determine whether there is a reasonable accommodation that will enable the associate to perform
Create a job alert for this search
Experience Manager • Marlton, NJ, US
Related jobs
Senior Program Manager - Customer Experience Applications & Digital Transformation.Axalta is seeking a Senior Program Manager to lead the delivery of Nimbus, our next-generation customer experience...Show moreLast updated: 28 days ago
The Utilization Review Case Manager validates the patient�s placement to be at the most appropriate level of care based on nationally accepted admission criteria.
The UR Case Manager uses med...Show moreLast updated: 30+ days ago
Click here to view the Guest Experience Specialist job description!.Show moreLast updated: 30+ days ago
Imagine360 is seeking an experienced Office Experience Manager to join our team.The Office Experience Manager will work onsite / hybrid in our Wayne, PA Headquarters office.This role is responsible f...Show moreLast updated: 22 days ago
Those aren't words that are usually associated with a job.But working at Bristol Myers Squibb is anything but usual.Here, uniquely interesting work happens every day, in every department.From optim...Show moreLast updated: 8 days ago
Director Of Customer Experience.In today's dynamic worksites, seamless collaboration between people and machines is essential.
FORT's platform ensures safe, secure, and dynamic control that surpasse...Show moreLast updated: 30+ days ago
Duration - 10+ months contract.Diverse Lynx LLC is an Equal Employment Opportunity employer.All qualified applicants will receive due consideration for employment without any discrimination.All app...Show moreLast updated: 30+ days ago
Alternate Channel Customer Experience Specialist.At Clemens Food Group, we do things The Clemens Way we challenge the process, collaborate across teams, and always put people first.As a values-driv...Show moreLast updated: 30+ days ago
NerdsToGo is a cool, fast-growing brand that provides computer solutions to residential consumers and small businesses.We service every type of technology from computers, phones, tablets and printe...Show moreLast updated: 30+ days ago
DoorDash is the #1 category leader in food delivery, food pickup, and convenience store delivery in the US, trusted by millions of customers every day.
As a Dasher, you’ll stay busy with a variety o...Show moreLast updated: 6 days ago
At Five Below our growth is a result of the people who embrace our purpose : We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited possibi...Show moreLast updated: 30+ days ago Customer Experience Manager Fresh & Alternate Channels.This isn't just another CX leadership role.You'll take the wheel on distressed sales strategy, drive operational improvements, and directly c...Show moreLast updated: 30+ days ago 
Pizza Hut - Brookhaven is looking for a full time or part time Store Supervisor for our location in Brookhaven, PA.As a Store Manager, you will assist the General Manager in managing the operations...Show moreLast updated: 4 days ago
Comcast brings together the best in media and technology.We drive innovation to create the world's best entertainment and online experiences.
As a Fortune 50 leader, we set the pace in a variety of ...Show moreLast updated: 2 days ago Pizza Hut - Brookhaven is currently hiring a full time or part time Restaurant Supervisor for our Brookhaven, PA location.
A Restaurant Supervisor should not only supervise their team but lead it to...Show moreLast updated: 4 days ago 
Patient Experience (Px) Director.At Johnson & Johnson, we believe health is everything.Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treat...Show moreLast updated: 30+ days ago
Urban Outfitters Customer Experience Manager.The Urban Outfitters Customer Experience Manager will support the development and execution of retail customer experiences and the customer journey- whe...Show moreLast updated: 22 days ago Community And Experience Manager.Are you passionate about creating unforgettable events and engaging vibrant communities? Would you like to play a key role in launching an exciting new event for DI...Show moreLast updated: 8 days ago
Senior Program Manager - Customer Experience Applications & Digital Transformation
Axalta Coating SystemsUSA, Pennsylvania, PhiladelphiaFull-time
- Promoted
RN Case Manager - Utilization Review
Deborah Heart and Lung CenterBrowns Mills, NJ, USFull-time
- Promoted
Guest Experience Specialist
The Escape GameKing of Prussia, PA, USFull-time
- Promoted
Office Experience Manager
Imagine360Wayne, PA, USFull-time
- Promoted
Director, Customer Experience- Neuroscience
New Jersey StaffingPrinceton, NJ, USFull-time
- Promoted
Director of Customer Experience
FORT RoboticsPhiladelphia, PA, USFull-time
- Promoted
Adobe Experience Manager (AEM)
Diverse LynxMt Laurel, NJ, United StatesTemporary
- Promoted
Customer Experience Operations Specialist
Clemens Food GroupHatfield, PA, USFull-time
- Promoted
Customer Experience Specialist
NerdsToGoSwarthmore, PA, USFull-time
- Promoted
Delivery Driver - No Experience Needed
DoorDashBorwns Mills, NJ, United StatesFull-time +1
- Promoted
Customer Experience Manager
Five BelowDoylestown, PA, USFull-time
- Promoted
Customer Experience Manager
Clemens Food GroupHatfield, PA, USFull-time
- Promoted
Store Supervisor – No Experience Needed
Pizza HutBrookhaven, PA, USFull-time +1
- Promoted
Sr. Manager, Product Experience
ComcastPhiladelphia, PA, USFull-time
- Promoted
Restaurant Supervisor – No Experience Needed
Pizza HutBrookhaven, PA, USFull-time +1
- Promoted
Director, Patient Experience, Neuroscience (Titusville, NJ)-Johnson & Johnson HCS, Inc.
J&J Family of CompaniesWashington Crossing, PA, USFull-time
- Promoted
Urban Outfitters Customer Strategy and Experience Manager
Urban OutfittersPhiladelphia, PA, USFull-time
- Promoted
Community and Experience Manager, DIYCon
New Jersey StaffingTrenton, NJ, USFull-time