Zone Manager (74695)

Zone Manager

The Zone Manager reports to the Quality Assurance Manager. The major responsibilities of the position include, but are not limited to, the following duties :

Duties / Responsibilities :

Direct oversight of shift operations at assigned stations.

Compile productivity, performance, and inspections to ensure service level agreements are being met.

Reporting to ensure metrics are captured and reported for executive level consumption.

Perform continuous field inspections of deployed personnel. (INSPECT WHAT YOU EXPECT)

Keep the Quality Assurance Manager apprised of personnel performance by accurately communicating status of compliance and identifying any deficiencies in a timely manner.

Personnel Performance (coaching, counseling, and disciplinary).

Audit security officer end-of-shift reports, officer daily activity reports, scalable reports.

Required Skills / Abilities :

Can independently develop reports, spreadsheets, diagrams, charts, graphs, and other products that may be needed. (e.g. MS Word, Excel, Access, SharePoint)

An understanding of security operations, in transit or public safety preferred.

Understand operational KPIs and ability to utilize data to drive operations.

Strong interpersonal, critical thinking and time management skills.

A great communicator that gets the value of teamwork.

Experience in general office setting in a supervisory role preferred.

Comfortable in an ever changing, fast paced, sometimes stressful environment.

Technologically savvy - experienced with MS Office Suite. Working knowledge of technology driven scheduling platforms a plus.

Customer Service orientation required.

Able to interact in a corporate environment and effectively communicate with all levels of management.

Must be flexible and possess the ability to meet deadlines in a high-tempo environment.

Excellent time-management, organization and multi-tasking skills required.

A dependable team player with business maturity, enthusiasm, and a positive work attitude.

Ability to work in a matrixed environment.

A positive and upbeat team member!

Education and Experience :

Preferred candidate has either an honorable military discharge, a bachelors' degree or 5 years' experience in an operations management and project management role.

WA Guard Card required

Physical Requirements :

Prolonged periods of standing on cement and trains.

Must be able to lift to 15 pounds at times.

Additionally, the position requires near and far vision in reading correspondence and using the computer, and acute hearing when providing phone and counter service to the public.

Must maintain flexibility regarding job assignments, including other departments, locations, and mandatory overtime.

Time flexibility depending on the needs of the company.

Duties, responsibilities, and activities may change at any time with or without notice.

Uniform & Schedule Requirements :

Zone Manager will wear required uniform to include ballistic vest and duty belt.

Zone Manager will be on-call 24 / 7 for emergencies.

Schedule rotates each four (4) months between (days, evenings and overnights).

Deliverables :

1. Proactive & Continuous engagement with field operations to ensure all personnel are performing their assigned duties.

2. Submit Manager Inspections.

3. Coach Mentor - Training Security Officers continuously.

4. Physically Inspect each Station in assigned zone.

5. Inventory Audit.

6. Represent IC and ST in a positive manner while performing your duties.

7. Submit Shift Roll Up.