AR Supervisor

Job Description

Job Description

We are seeking a highly motivated and experienced AR Supervisor to lead and support our collections team. This role combines leadership responsibilities with hands-on collection work and requires an individual who thrives in a fast-paced environment. The ideal candidate will bring strong interpersonal skills, strategic thinking, and a passion for developing team performance through clear metrics and consistent coaching.

Key Responsibilities :

Supervise daily activities of the collections team to ensure timely follow-up and resolution on past-due accounts.

Serve as a working supervisor by actively managing a personal portfolio of high-priority or complex accounts.

Develop, implement, and track key performance indicators (KPIs) to measure team productivity, collection effectiveness, and customer engagement.

Set clear goals and expectations for team members; monitor progress and provide regular performance feedback.

Coach and mentor team members to improve collections techniques, negotiation skills, and customer interactions.

Ensure compliance with internal policies and applicable regulations in all collection activities.

Resolve escalated customer issues professionally and in a timely manner.

Collaborate with internal departments.

Prepare and present weekly / monthly reports on collection performance, aging trends, and areas of concern.

Recommend and implement process improvements to increase efficiency and recovery rates.

Qualifications :

Bachelors degree preferred.

Minimum 35 years of experience in collections, including at least 12 years in a supervisory or team lead role.

Strong knowledge of collections practices, account reconciliation, and credit policies.

Demonstrated experience developing and managing performance metrics and KPIs.

Excellent interpersonal and motivational skills with the ability to lead by example.

Strong organizational, analytical, and problem-solving skills.

Proficiency with collections software and Microsoft Office Suite, especially Excel.

Ability to handle sensitive information and maintain confidentiality.