E-COMMERCE CLERK

Job Description

Job Description

Goodwill Industries of Hawaii, Inc.

Job Description

Job Title : E-Commerce Clerk

Division : Retail and Contract Operations

Department : E-Commerce / Retail

Reports To : E-Commerce Manager

FLSA Status : Non-Exempt

Reviewed By : Human Resources

SUMMARY

Responsible to effectively achieve goals of posting and listing merchandise on e-commerce platforms by

performing the following essential duties :

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following.

• Must consistently achieve daily goals for listings and posting as assigned by E-Commerce

Manager.

platforms.

items for sale.

listing and posting

timelines.

Professionally addresses customer complaints and resolves problems in a professional and

efficient manner. Handles returned product, and effectively communicates issues to E Commerce Manager for support in resolution.

matters are reported immediately to E-Commerce Manager for further investigation and

resolution.

required Safety Policies and Procedures.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

The requirements listed below are representative of the knowledge, skill, and / or ability required.

Reasonable accommodations may be made to enable individuals with disabilities to perform the

essential functions.

Individual must have a positive attitude, integrity, respect for all, customer service, communication,

teamwork, organizing, reading, writing, and ability to use basic computer systems and internet.

EDUCATION and / or EXPERIENCE

High school diploma or general education degree (GED); or related experience and or training; or

equivalent combination of education and experience that shows potential to perform the essential

duties of this position. Prior customer service experience and or training highly desirable.

TECHNOLOGY SKILLS

Must have basic training or experience in the use of Windows-based computer systems; must have the

ability to be trained using various E-Commerce web based platforms.

LANGUAGE SKILLS

Ability to read and interpret documents such as safety rules, operating and maintenance instructions,

and procedure manuals. Ability to effectively communicate and respond to common inquiries or

complaints from customers, or members of the business community.

MATHEMATICAL SKILLS

Ability to work with basic mathematical concepts such as addition, subtraction, multiplication, division,

and fractions.

REASONING ABILITY

Ability to solve practical problems and deal with a variety of concrete variables in situations where only

limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral,

diagram or schedule form.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to

successfully perform the essential functions of this job. Reasonable accommodations may be made to

enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to see, hear, and talk. The

employee is regularly required to stand, walk, sit, and use hands to finger, handle, or feel. The

employee is occasionally required to reach with hands and arms, climb or balance, stoop, kneel or

crouch. The employee must frequently lift and / or move up to 25 lbs.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee

encounters while performing the essential functions of this job. Reasonable accommodations may be

made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee will work mainly indoors in either a warehouse or

office setting. Employee is occasionally exposed to outside weather conditions and extreme heat, air

conditioning and dust. The noise level in the work environment is usually moderate

At Goodwill Hawaii our mission is simple, yet powerful, we help people with employment barriers reach their full potential and become self-sufficient. We are the third largest non-profit agency in Hawaii and our motivation is sustaining Hawaii’s community through the power of work. Last year we placed nearly 1,500 people into employment, resulting in $22 million in annual wages earned as a result of these job placements. Join the Goodwill Hawaii family and help strengthen our Hawaii community, one job at a time.

Goodwill Hawaii is committed to fully complying with all Equal Opportunity Employment and Affirmative Action laws and regulations. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, including gender identity or expression, sexual orientation, national origin, citizenship, ancestry, age, marital status, genetic information, domestic or sexual violence victim status, disability, protected veteran status or any other status protected by federal, state or local law. We also foster a drug-free work environment.