Personal Banker I

Job Details

Level

Experienced

Job Location

Hudson Branch - Hudson, MA

Position Type

Full Time

Salary Range

$21.00 - $23.50 Hourly

Job Category

Customer Service

Description

Title : Personal Banker I

FLSA Status : Non-Exempt Employment Status : Full Time, Part Time, and / or Per Diem Department : Retail

Location : Branch Reports To : Assistant Branch Manager / Manager

Updated November 10th, 2023

SUMMARY :

Within the Retail Branch team at Main Street Bank, our Personal Bankers at Main Street Bank excel in nurturing customer relationships and recommending products and services. Leveraging their product knowledge in every interaction, they identify customer needs and offer tailored financial solutions, ensuring a hassle-free banking experience. Under the direct supervision of the Assistant Manager / Branch Manager or Branch Administrator. The Personal Banker I manages a wide spectrum of customer service transactions, including teller line operations, and play a crucial role in guiding customers to the appropriate departments for non-deposit transactions. Moreover, the Personal Banker I may extend their support to branch and retail initiatives that have an impact on both the department and the entire bank. In keeping with our established sales and service culture, this role actively contributes to the attainment of the bank's goals.

ESSENTIAL DUTIES and RESPONSIBILITIES :

Statements included in this description are intended to reflect in general the duties and responsibilities of this classification and are not to be interpreted as being all inclusive, other duties may be assigned. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and / or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

How you will spend your time :

• Asking personalized questions to convert transactions, account maintenance and other routine service requests into cross-sell conversations that deepen client relationships while meeting the customers needs.
• Manages the opening of various deposit accounts, ensuring the necessary documentation is complete and properly filed.
• Demonstrates a proactive approach to cross-selling bank products, making tailored recommendations to meet customer needs. Addresses basic inquiries and redirects complex issues to the appropriate channels.
• Skillfully manages phone inquiries related to account activity and balances.
• Maintains and organizes the teller workstation, ensuring an adequate supply of cash, forms, and other essentials for daily operations.
• Executes a diverse array of customer transactions, including deposits, withdrawals, cash disbursements, loan and mortgage payments, check processing, money order issuance, and account transfers.
• Delivers a wide range of customer services, such as handling change of address requests, re-pinning debit cards, adding notes to customer accounts, and assisting with Certificate of Deposit renewals.
• Upholds meticulous record-keeping practices and conducts accurate end-of-shift balancing procedures, promptly reporting any discrepancies to supervisors.
• Cultivates an in-depth understanding of bank policies, products, and services and continuously updates this knowledge through participation in seminars and courses.
• Adheres to established bank security procedures concerning cash levels, check cashing, and transaction processing.
• Adapts to various roles, including operating a Customer Service desk, lobby window, or drive-up services, as needed.
• Maintains a well-organized work area, ensuring efficiency and cleanliness.
• Consistently successful random monthly cash drawer audits and alarm testing in line with the Branch Manager's monthly report.
• Professionally and promptly handles customer problems and complaints, coordinating appropriate follow-up actions.
• Directs consumer loan requests to the relevant branch personnel, while maintaining a basic knowledge of the bank's consumer loan products.
• Upholds a record of regular and consistent attendance to sustain high standards of customer service. Occasionally participates in before / after hours and weekend community events.
• Ensures compliance with Bank Secrecy Act regulations and internal / operational risk controls, attending mandatory training sessions and completing required online courses.
• Exemplifies adherence to all company policies and serves as a role model in policy compliance.
• Occasionally travels locally for bank-related purposes, including staff meetings, training, business calls, networking, and community / marketing events.
• Periodically participates in community events outside regular business hours, as needed.
• Regular and consistent attendance is required in order to continue the high standard of customer service as well as occasionally participating in before / after hours and / or weekend community events.
• In the performance of respective tasks and duties, the employee is expected to maintain knowledge of and ensure compliance with Bank Secrecy Act regulations and adheres to compliance procedures and internal / operational risk controls in accordance with any and all applicable regulatory standards, requirements and policies as well as attending all required training sessions and completing all required on-line training courses.
• The employee is expected to adhere to all company policies and act as a role model in the adherence to policies.
• Other duties as assigned, performing similar or related work as directed, required, or as situation dictates.

SALES :

SERVICE :

LEVEL OF RESPONSIBILITY :

EQUIPMENT REQUIRED :

SKILLS REQUIRED :

COMPETENCIES :

LANGUAGE / COGNITIVE SKILLS : Thework skills described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The person in this position frequently communicates with customers, about banking products, their bank accounts & transactions and therefore must be able to exchange accurate information in these cases. They will need to, use judgment and discretion in decision making situations, interpret and follow all Bank policies and procedures, write / create reports and business correspondence, (Main Street Bank's standard language is English). As well as the ability to :

WORKING CONDITIONS AND PHYSICAL EFFORT :

The physical and work environment demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is required to :

Physical Demands / Efforts

Mental & Visual Demands

Work Environment and Hazards

AMERICANS WITH DISABILITIES ACT

Main Street Bank complies with all aspects of the Americans with Disabilities Act (ADA) and state disability laws. This means that we will not discriminate against qualified individuals with a disability in any phase of the employment relationship including application for employment, hiring, promotions and / or advancement opportunities, termination, compensation, training and any other conditions or privileges of employment.

Applicant Notice

The completion of this Application for Employment does not assure a position with Main Street Bank and any offer of employment is conditioned on the satisfactory completion of a background and credit review as determined by the sole discretion of Main Street Bank. Neither this Application for Employment nor any document constitutes a contract of employment for a specific term and that any employment relationship that may be established will be 'at-will' and if hired, may be terminated at any time, for any reason, by the applicant or Main Street Bank.

Massachusetts Law - It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Massachusetts General Laws c. 151B prohibits employers from (1) terminating or refusing to hire individuals on the basis of genetic information; (2) requesting genetic information concerning employees, applicants, or their family members; (3) attempting to induce individuals to undergo genetic tests or otherwise disclose genetic information; (4) using genetic information in any way that affects the terms and conditions of an individual's employment; or (5) seeking, receiving or maintaining genetic information for any non-medical purpose.

Main Street Bank is an Equal Opportunity Employer.All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected category under applicable federal, state, and local laws.

Main Street Bank is committed to working with and providing reasonable accommodation to individuals with disabilities. If you need special assistance or an accommodation while seeking employment, please call : 978-487-1432 or send an email to human.resources@bankmainstreet.com and we will make determination on your request for reasonable accommodation on a case-by-case basis.