Desktop Support Technician

A company is looking for a Desktop Technician. Key Responsibilities Provide front-line technical support, resolving incidents and service requests within a ticketing system Collaborate with global IT colleagues to diagnose, troubleshoot, and escalate technical problems across various platforms Contribute to IT projects, including security audits and process improvements Required Qualifications Associate's degree in a technology-related field or relevant certifications with experience Minimum of three years of experience supporting global infrastructure in a multinational organization Proven experience troubleshooting hardware, desktop applications, and cloud applications Experience in delivering technical training to both technical teams and end-users Ability to work independently and effectively in a remote work environment