Specialist Technical Account Manager 5

Job Description

Our customers will measure our contribution to their success based on the value they receive from our services. TAMs are responsible for the overall governance and technical service delivery. They help customers maximize the business value of their Oracle investments, achieving the desired business outcomes while minimizing risk. To do this, TAMs must become trusted advisors to the customer, ensure consistency and quality of deliverables, help customers deliver their IT strategy, overcome challenges and meet business goals, and use leading practices for successful Oracle technology and Cloud deployments and operations. The Services Portfolio includes Managed Services, On-Premise, Hybrid Cloud, Applications, Platforms and Databases (SaaS / PaaS / IaaS), and Security services that TAMs may manage in full or in part.

Develop and Manage the Oracle Customer Relationships by forming long term, high level, relationships with the customer stakeholders. Work is non-routine and very complex, involving the application of advanced technical / business skills in area of specialization. Is expected to, be a leading contributor providing direction and mentoring to others on the team. Display authority, confidence and a significant understanding of the customers' business strategy and industry drivers. Understand the customer organization structure and key stakeholders, key projects and goals, and critical success factors as well as technical infrastructure and roadmap.

Work collaboratively with sales, the delivery teams and customers to identify appropriate solutions.

Coordinate delivery of Oracle Services, operating as the primary delivery contact to the customer, aiding and facilitating customer communications and activities across other Oracle lines of business.

Monitor, report and communicate on complex projects for effective and efficient use of Oracle delivery resources, achieving the contract margin and revenue objectives.

Identify and submit delivery leads for new opportunities and contract renewals.

Act as a point of contact for any major incidents, responsible for managing communication and customer expectations through resolution.

Establish and maintain a delivery governance model with the customer at the most senior management and senior executive levels.

Perform proactive scope and risk management. Lead complex account planning and reviews.

Often takes a project / program lead role. Provide leadership and expertise in the development of new products, services and processes. Lead initiatives for organizational process improvement and tool development.

Contribute to the organization at a regional level to drive regional and global strategy execution.

7-10 and higher years of experience of professional Enterprise implementation experience, IT Service management, Project management or Account Management across global and diverse organizations and / or Advanced Educational degree. Most complex customer engagements and contracts. Extensive Project Management or Customer Service Management. Project Management or Service Management certification is desirable - ITIL, PMP, Prince2 or University equivalent. Demonstrated strong competency of interpersonal skills, team leadership, business acumen, relationship building and conflict management. Extensive customer "face-to-face" experience at middle and C-level executive levels. Demonstrated success with customer service delivery and management, including involvement in at least 5-7 successful customer engagements. Acknowledged leadership, experience and professional credibility. Subject Matter expertise in industry or product(s) expected. LOB Communications, Exec C-Level Communications, Global experience. Experienced in large, multi-site or global service engagements.

Responsibilities

Key Responsibilities :

Key leader, contributor, and proactive collaborator to define and align the functional and technical vision for the program solution.

Provide strategy and solution support for Oracle SaaS products. Be well versed and able to understand the product verticals (HCM, ERP, SCM, Sales Cloud, and EPM) with broader overarching understanding and support for Oracle Cloud products.

Participate in identifying the system, subsystems, and interfaces, validate technology assumptions and evaluate alternatives.

Understand the Industrial Manufacturing industry's technical and business processes and how Oracle products can specifically ensure that all parts of the value chain operate together to maximize returns.

Align with product roadmap and features with Oracle's new release cycles, business enhancements and production break-fix solutions.

Lead and oversee end to end SDLC process from requirement intake, design, build, testing and deployment during the run / maintain phase.

Work closely with Oracle and Customer management - Portfolio Manager and the roles within the pods (e.g., Business Analyst, Integration Specialist, QA, etc.) and contribute to strategic planning, direction, and goal setting for the department or function in collaboration with senior management.

Drive the deployment of Customer workloads to Oracle Cloud by providing deployment guidance, supporting development of the Customers Cloud adoption model, and providing appropriate recommendations to overcome blockers.

Understanding of CSS Service Portfolio (Cloud and On-prem).

Disclaimer :

Certain US customer or client-facing roles may be required to comply with applicable requirements, such as immunization and occupational health mandates.

Range and benefit information provided in this posting are specific to the stated locations only

US : Hiring Range in USD from $52.50 to $107.40 per hour; from : $109,200 to $223,400 per annum. May be eligible for equity.

Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle's differing products, industries and lines of business.

Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.

Oracle US offers a comprehensive benefits package which includes the following :

Medical, dental, and vision insurance, including expert medical opinion

Short term disability and long term disability

Life insurance and AD&D

Supplemental life insurance (Employee / Spouse / Child)

Health care and dependent care Flexible Spending Accounts

Pre-tax commuter and parking benefits

401(k) Savings and Investment Plan with company match

Paid time off : Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.

11 paid holidays

Paid sick leave : 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.

Paid parental leave

Adoption assistance

Employee Stock Purchase Plan

Financial planning and group legal

Voluntary benefits including auto, homeowner and pet insurance

The role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted.

Career Level - IC5

About Us

As a world leader in cloud solutions, Oracle uses tomorrow's technology to tackle today's challenges. We've partnered with industry-leaders in almost every sector-and continue to thrive after 40+ years of change by operating with integrity.

We know that true innovation starts when everyone is empowered to contribute. That's why we're committed to growing an inclusive workforce that promotes opportunities for all.

Oracle careers open the door to global opportunities where work-life balance flourishes. We offer competitive benefits based on parity and consistency and support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.

We're committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing accommodation-request_mb@oracle.com or by calling +1 888 404 2494 in the United States.

Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans' status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.