Support Services Associate - Part-time / PRN

Job Description

Job Description

PURPOSE OF POSITION

Covenant House Missouri (CHMO) welcomes youth who are runaway, trafficked, at-risk, or experiencing homelessness with unconditional love, absolute respect and a place to call home. Beyond shelter and basic needs, we deliver transformative solutions to help young people ages 16 to 24 build productive, independent and sustainable lives.

The position is the central hub of traffic flow at Covenant House Missouri. As a result, duties for this position include client and visitor centered interaction. The front desk attendant welcomes all visitors, clients, staff, volunteers, etc., by greeting them, in person or on the telephone; answering or referring inquiries. Maintains security by following policies and procedures; monitoring logbook; and visitor management, and secures premises and occupants by monitoring surveillance equipment. Additionally, the incumbent is responsible for supporting non-residential, community youth in accessing the support services available to them at Covenant House Missouri. This includes securing basic needs, scheduling appointments with Support Service staff, and providing referrals to external community resources, as appropriate.

Hours : 11 : 00PM - 7 : 00AM

SUMMARY OF DUTIES

(Responsibilities to include but not limited to the following)

Front Desk Support

• Acknowledge and welcome all incoming visitors, clients, and staff immediately and respectfully.
• Answer all incoming calls and refer inquiries to appropriate staff taking messages when necessary.
• Ensure the facility is secure at all times by monitoring surveillance equipment and alerting appropriate staff to actual or perceived threats.
• Maintain an ongoing presence at the front desk unless time away is coordinated with supervisor or other team member.
• Monitor and authorize entrance and departure of employees, visitors, and clients following visitor management and vehicle entry / departure and sign in / out policies and procedures.
• Establish rapport and maintain appropriate boundaries with all visitors, clients, and staff according to Covenant House policies and procedures.
• Securely wand / inspect client belongings according to search protocol. Operate detecting devices to screen individuals and prevent passage of prohibited articles into restricted areas.
• Assist with all safety related drills.

Youth Support

Identify the best possible approach to providing services to the youth in the Employment Program

Additional Responsibilities

Education & Experience

High school diploma. Two (2) years applicable experience

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