Change Management Leader

Job Opportunity At KeyBank

Location : 4910 Tiedeman Road - Brooklyn, Ohio 44144

At KeyBank we are looking for passionate team members with a desire to innovate and think digital first. Your objectives will be focused on building optimal customer experiences by leveraging data and tying it back to a bigger strategic vision, enhancing processes, and improving the client experience. This is a fast moving, high-energy environment where the right individual can make a difference on the client experience. Team members will be responsible for contributing to and executing against the strategic plan for enhancing the capabilities of our products across Key's Lines of Business. Initiate and lead projects, initiatives and capabilities to implement current digital capabilities and help drive innovation while collaborating closely with marketing, technology, and other internal partners to ensure effective deployment and execution.

Essential Job Functions :

• Serve as the primary contact for assigned initiatives while influencing and leading cross functional teams and projects
• Develop project plans and manage projects with aggressive time frames and ensure goals, budgets and deadlines were met
• Use problem-solving skills that help identify, isolate and resolve problems and issues in a timely fashion to negate or minimize customer and employee impact
• Collaborate and build close working relationships with internal partners, such as, marketing, internal communications, risk, product management teams, the call center, and our branches
• Assist with the development and execution of change and communication strategies that includes leading processes to develop, maintain, and communicate strategic plans, progress, and resulting outcomes of the Digital department across teams and the organization
• Establish a common set of practices and processes to enable streamlined collection and collation of information from across Squads, Cross-Functional Partners, and Leadership to drive planning and decision making
• Develop change adoption and implementation effectiveness framework grounded in measurement of the impact of individual change management tactics
• Assess change impacts by conducting impact analysis, assess change readiness and ensuring proper key stakeholder identification
• Provide input, document requirements, and support the design and delivery of training programs
• Support communication efforts thru design, development, delivery, and management of communications
• Identify and implement internal and external toolsets that will aid in the cross-functional alignment, collaboration, and delivery of Digital initiatives
• Maintain and manage multiple and / or changing priorities quickly with flexibility, initiative, innovation and a team focus to drive success
• Make sound data-driven judgments drawing from both analytical data sources and qualitative data sources

Required Qualifications :

Competencies / Skills :

Compensation and Benefits

This position is eligible to earn a base salary in the range of $71,000.00 - $122,000.00 annually. Placement within the pay range may differ based upon various factors, including but not limited to skills, experience and geographic location. Compensation for this role also includes eligibility for incentive compensation subject to individual and company performance.

KeyBank is an Equal Opportunity Employer committed to sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, pregnancy, disability, veteran status or any other characteristic protected by law.