Help Desk Support

Help Desk Technician I

Location : Austin, TX (Onsite)

Duration : 12 / 01 / 2025 07 / 01 / 2026 (1000 hours max, possibility of extension or temp-to-hire)

Job Summary

We are seeking Help Desk Technician I professionals to provide front-line technical support and outstanding customer service. The selected candidates will respond to inbound calls and emails, troubleshoot hardware / software issues, manage user accounts, and ensure all support requests are properly documented and resolved in a timely manner. This role is fully onsite and may include occasional work outside standard business hours.

Key Responsibilities

Serve as the first point of contact for technical support via phone, email, and in person.

Gather, analyze, and troubleshoot customer issues to determine appropriate solutions.

Perform basic IT support tasks such as password resets, printer configuration, break / fix support, and website content updates.

Create user accounts and configure hardware during employee onboarding.

Support audio / video equipment in conference rooms.

Follow documented procedures to resolve more complex configurations.

Document all support interactions in the ticketing system and escalate issues as needed.

Communicate recurring issues or trends to management.

Work onsite Monday Friday during business hours (8 AM 5 PM), with potential after-hours work when authorized.

Comply with security and background check requirements as mandated by Texas law.

Required Qualifications

3+ years of delivering excellent customer service across phone, email, and in-person channels.

2+ years of experience assisting users with varying levels of technical expertise.

2+ years supporting computers, Microsoft Office Suite, Windows 10, Adobe products, and general troubleshooting.

1+ year of experience with Active Directory .

1+ year of experience with cloud platforms such as Microsoft Azure .

Preferred Qualifications

CompTIA A+, ITF+, or equivalent IT certification.

Strong desire for long-term growth and advancement within the organization.

Interest in potential temp-to-hire conversion (within 6 months).

Work Location & Hours

Onsite : 205 W 14th St, Austin, TX 78701

Monday Friday, 8 : 00 AM 5 : 00 PM (State holidays excluded)