System Support Specialist

Project Systems Support Specialist

Track : Program Controls

We are seeking a detail-oriented Project Systems Support Specialist to support the Project Management Information System (PMIS) for a major NYC program. This role provides technical assistance, resolves system issues, manages user access, and ensures smooth day-to-day PMIS operations. Strong communication, responsiveness, and the ability to work independently and collaboratively are essential.

Key Responsibilities

• Troubleshoot and resolve PMIS support tickets, access issues, and user inquiries.
• Manage onboarding and offboarding, including account setup and permission assignments.
• Support audit processes, permission reviews, and user access reconciliations.
• Deliver PMIS training sessions and create / update user documentation.
• Coordinate with document control, facilities, and project teams on transmittals, workflows, and task management.

Preferred Skills

Qualifications

Benefits