Shipping and Receiving Supervisor

Summary :

The Shipping and Receiving Supervisor is responsible for the daily execution and oversight of shipping and receiving functions to ensure that outgoing and incoming shipments are completed accurately, timely, and in compliance with customer specifications. While this role does not include direct supervisory authority over employees, the supervisor is accountable for the functional performance and reliability of the department. This position plays a critical role in resolving shipment issues, coordinating with internal departments, and maintaining workflow accuracy and documentation.

Essential Duties, Responsibilities and Accountabilities :

(Include the following; however, other duties may apply.)

• Departmental Oversight :
• Monitor and guide all functional shipping and receiving activities to ensure they are carried out in line with internal standards and customer expectations.
• Maintain accountability for accurate shipments, complete documentation, and timely carrier pickups.
• Work independently to verify task completion and escalate unresolved operational issues.
• Customer and Internal Service Coordination :
• Communicate with internal stakeholders including production, scheduling, QC, and customer service to confirm order specifications and shipping timelines.
• Ensure shipping documentation (e.g., certifications, QC paperwork) is reviewed and included with shipments as required.
• Serve as the contact point for shipping-related questions from both internal teams and customers.
• Shipment Preparation and Execution :
• Review daily shipping schedule and determine appropriate carriers and methods (LTL, parcel).
• Prepare outgoing shipments, verify counts, apply shipping labels, and ensure secure packing.
• Create and validate packing slips and associated shipment documents for accuracy.
• Ensure proper handling of specialty shipping requirements including certifications of origin and QC attachments.
• Documentation and Record Management :
• Accurately input tracking data and update ERP / shipping systems.
• Maintain logs of BOLs and reconcile physical paperwork with digital records.
• Validate all shipment paperwork and resolve any documentation gaps.
• Problem Solving and Continuous Improvement :
• Investigate shipping discrepancies, delays, or complaints and implement corrective measures.
• Identify process inefficiencies and propose operational improvements for accuracy and speed.
• Collaborate with other departments to ensure long-term resolutions are implemented.
• Carrier Coordination :
• Schedule pickups with carriers and coordinate daily handoffs.
• Manage expectations with carriers and report delays or service issues to management.

Skills and Competencies :

Supervisory Responsibilities :

This position has no direct reports but is responsible for the performance and quality of the shipping and receiving function.

Qualifications :

To perform this job successfully, an individual must ensure the accuracy of information and be able to multitask in a fast-paced environment. The requirements listed below are representative of the knowledge, skill, and / or ability required.

Education and / or Experience :

A bachelor's degree in Logistics, Supply Chain, or a related field is preferred. The ideal candidate will have 3 to 5 years of experience in shipping and receiving or logistics within a manufacturing environment. Candidates should demonstrate the ability to work independently and be accountable for functional performance, even without formal supervisory authority.

Language skills :

The position requires strong verbal communication skills and the ability to work effectively in a team, demonstrating sound judgment in decision-making. Candidates should also be able to read, interpret and translate documents such as work instructions, policies, and shipping documentation.

Reasoning Ability :

Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

Physical Demands :

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.