ServiceNow ITSM Solutions Architect (Conversational & Agentic AI Enablement)US Tech Solutions • Mountain View, CA, United States

ServiceNow ITSM Solutions Architect (Conversational & Agentic AI Enablement)

US Tech Solutions • Mountain View, CA, United States

7 hours ago

Job type

Full-time

Job description

ServiceNow ITSM Solutions Architect (Conversational & Agentic AI Enablement)

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This range is provided by US Tech Solutions. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$75.00 / hr - $88.00 / hr

Duration

Duration : 6 Months (Contract with possible extension)

Shift

Shift : 9 : 00 AM - 5 : 00 PM Pacific Time

Job Description

We are seeking a highly skilled ServiceNow ITSM Solutions Architect to maximize the value of our existing Moveworks conversational AI integration and prepare ServiceNow for broader agentic AI adoption. This role will focus on identifying gaps, driving process and platform improvements, and ensuring ServiceNow ITSM evolves into a future-ready platform that improves employee experience and productivity.

Key Responsibilities

Maximize Moveworks & AI Value

Assess current Moveworks integration within ServiceNow ITSM and identify underutilized capabilities.

Drive adoption and optimization of conversational AI features to enhance employee experience and deflection rates.

Identify opportunities to expand agentic AI use cases across ITSM.

Platform Readiness & Strategy

Identify knowledge gaps, request form gaps, and process inefficiencies that limit AI effectiveness.

Strategize platform upgrades, evaluate new ServiceNow features, and create a T+30 / 60 / 90-day feature adoption plan.

Partner with stakeholders to align on roadmap, prioritize features, and secure organizational buy-in.

Design and solution advanced fulfiller-side capabilities, leveraging predictive intelligence and Now Assist.

Work with development teams to deliver demands / projects, ensuring compliance with CRB and change management processes.

Architect scoped apps for custom workflows where required.

Conduct Proof of Concepts (POCs), demos, and training sessions to drive adoption.

Collaboration & Stakeholder Engagement

Partner with other solution architects to define end-to-end enterprise solutions.

Drive effective stakeholder management and ensure roadmap execution is tied to measurable business outcomes.

Qualifications

10+ years of experience with ServiceNow ITSM in solutioning, design, and delivery.

Proven expertise in optimizing ServiceNow for conversational AI platforms like Moveworks.

Strong knowledge of Predictive Intelligence, Now Assist, and scoped app development.

Experience in platform upgrades, feature roadmaps, and adoption planning.

Strong stakeholder management, communication, and change management skills.

Ability to conduct POCs, training, and enablement sessions for both technical and non-technical teams.

About US Tech Solutions

US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit www.ustechsolutions.com.

Equal Opportunity Employer

US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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