Product Manager, Patient Experience

As our Product Manager of Patient Experience, you will own the end-to-end patient journey and all patient-facing technology. This is a unique opportunity to build from scratch - designing and launching a custom patient-facing application while fundamentally shaping how patients engage with our care model. You'll report directly to the Head of Clinical Product and serve as the voice of the patient across our organization.

You will be a critical partner in executing our clinical strategy, translating clinical excellence into exceptional patient experiences. Your product decisions will directly shape how patients engage with our care model, influencing both clinical outcomes and the scalability of our value-based care approach.

This role is ideal for someone who believes that exceptional user experience drives clinical outcomes, and that patient compliance begins with building products that patients genuinely love to use.

What You’ll Do :

Own the Patient Experience & Support Clinical Strategy

• Define and own the complete end-to-end patient journey, from initial engagement through treatment completion and ongoing wellness
• Partner closely with clinical leadership to translate our clinical strategy into patient-facing journeys and technology that reinforce our care model
• Conduct deep patient research, journey mapping, and user testing to understand pain points, moments of friction, and opportunities for delight
• Establish patient experience metrics and relentlessly optimize for engagement, satisfaction, and clinical compliance
• Identify opportunities where thoughtful product design can enhance clinical efficacy, improve care coordination, and drive better outcomes

Lead Product Development

Drive Adoption & Compliance

Strategic Partnership

Requirements

Preferred :

Compensation :

$135 – $173k annual base salary. Final compensation will be determined based on experience, skills, location, and internal equity.

Benefits

At Motion, we know that providing great care starts with taking care of our team. That’s why we’re committed to supporting you both professionally and personally, offering a comprehensive set of benefits designed with your well-being in mind.