Taxpayer Assistance Technician

THE POSITION

Are you a skilled communicator with practical tax-related knowledge? If so, start a new chapter in your career with the Department of Revenue as a Taxpayer Assistance Technician in the Bureau of Enforcement and Taxpayer Assistance (BETA) Norristown Office. This position allows you to share your tax knowledge as you handle inquiries from taxpayers and their representatives, helping them understand and comply with tax obligations. Do not miss this chance to kickstart your public service career with an agency that values integrity, inclusivity, and staying connected!

DESCRIPTION OF WORK

As a Taxpayer Assistance Technician, you will be responsible for researching and reviewing taxpayer accounts in the department's systems by utilizing computer programs such as PATH, BRIDGES, and web enabled taxpayer inquiry system to provide accurate information when answering taxpayer's inquiries. You will have the opportunity to assist and advise the taxpayer and / or their representatives on the proper manner of completing tax returns, reports, and other forms as they pertain to taxes and programs. Work also involves verifying tax liability, penalty, and interest as well as explaining applicable tax laws, rules, regulations, and policies involved. Additional responsibilities include :

• Requesting and gathering necessary documentation from taxpayers or representatives
• Preparing proper departmental forms
• Training tax season personnel
• Delivering presentations on the application and interpretation of state tax laws, rules, regulations, and policies

Interested in learning more? Additional details regarding this position can be found in the position description.

Work Schedule and Additional Information :

REQUIRED EXPERIENCE, TRAINING & ELIGIBILITY

QUALIFICATIONS

Minimum Experience and Training Requirements :

Additional Requirements :

Legal Requirements :

How to Apply :

Veterans :

Telecommunications Relay Service (TRS) :

If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.

The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.