Customer Experience Supervisor

Job Description

Summary :

The Customer Experience Supervisor plays a vital leadership role in the store, responsible for driving daily sales, delivering exceptional customer experiences, and ensuring smooth, efficient operations. This position requires strong styling expertise, a proactive approach to client engagement, and the ability to lead by example. In addition to driving floor performance, this role oversees key operational functions such as opening and closing procedures, zone management, fitting room oversight, and supporting visual merchandising execution.

As a trusted floor leader, the Customer Experience Supervisor works closely with the Store Manager and Assistant Store Manager to coach team members, maintain brand and service standards, and consistently meet or exceed performance goals. This role balances both client-facing responsibilities and back-of-house operational excellence to support a seamless and elevated store experience.

Sales Expectations

• Actively drive daily sales and key performance indicators (KPIs) through exceptional styling and consistent client engagement.
• Consistently meet and exceed individual and team performance metrics.
• Support sales tracking and reporting to foster team awareness and accountability.
• Contribute to in-store events and promotions to increase traffic and drive conversion.
• Offer timely, constructive performance feedback to leadership to support growth.
• Possesses strong business acumen. Notices trends in KPI’s and is able to create clear action plans that provide results in order to increase store profitability.
• Utilizes sales reports on POS to track and analyze business.

Customer Experience & Sales Floor Leadership

Talent Support & Accountability

Operations Accountability

Benefits :

Skills & Qualifications :

Physical Requirements :