Medical Assistant

POSITION SUMMARY :

The Medical Assistant supports the Practice Providers in performing office examinations and procedure by organizing and managing patient flow, gathering and documenting patient screening data, and assisting with patient education / communication. This position upholds Practice guidelines, practices and protocols while remaining compliant to OSHA, HIPAA, and other federal, state and local regulations.

ESSENTIAL RESPONSIBILITIES : To perform this job, an individual must perform each essential function satisfactorily with or without a reasonable accommodation.

• Communicate effectively with patients, physicians, and other staff members in a professional and courteous manner.
• Politely escort patients from waiting room to exam room.
• Obtain patient medical history in electronic health records (EHR), vital signs, medication dosage and frequency, patient allergens, and assist with examinations.
• Complete all forms, prior authorizations, and paperwork as requested by provider to facilitate patient care.
• Monitors the quality of care based on pre-established outcome-oriented indicators.
• Updating patient's chart under the direction of the provider during patient visits, recording detailed information into the electronic health records (EHR) system, including medical histories, physical examinations, and treatment plans while using medical terminology and abbreviations according to all clinical quality measures.
• Review patient charts for completeness after visit or after phone call.
• Provide documentation to patients with clear instructions and / or education regarding their care plan.
• Prepare exam and treatment rooms before and after patient visit; be sure room is equipped with necessary instruments and supplies for patient's visit, package and sterilize instruments as needed, ensure room is properly sanitized and ready for patient, and monitor inventory, notifying management if supplies need to be ordered.
• Understand the Vaccines for Children Program.
• Perform daily, weekly, and monthly nursing duties according to schedule including, but not limited to laboratory quality checks, refrigerator temperature monitoring, check eye wash station.
• Return messages and follow up on patient requests either by telephone or patient portal in a timely manner.

Other Responsibilities

KNOWLEDGE AND SKILLS : The requirements listed below are representative of the knowledge, skills and / or abilities required.

Supervisory Responsibilities : N / A

Education and / or Experience : High School diploma or GED required. Medical Assistant certification preferred. Minimum two (2) years of progressively responsible Pediatric Nursing experience required. BCLS required every 2 years.

Computer Skills / Technical Knowledge : Proficient in the use of Microsoft Office Suite. Proficient in electronic health record management systems. Expert excel and data base tools. General knowledge of computer applications for the frequent use of electronic mail, word processing, data entry, spreadsheets, graphics, etc.

Mathematical Skills : Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, decimals, and percentages. Ability to understand and identify statistical trend analysis. Ability to identify numerical trends and variances for financial analysis.

Language Skills : Ability to understand, read, write, and speak English. Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to successfully draft reports, business correspondence and policy. Ability to effectively present information, respond to questions and professionally interact with various levels of individuals. Excellent communication skills, with the ability to influence stakeholders at all levels.

Reasoning Ability : Must be able to apply principles of logical thinking to define problems, collect pertinent data, establish facts, draw valid conclusions, and initiate appropriate course of action.

Other Qualifications : Ability to interact and communicate with a variety of people, both on a one-on-one basis and in meetings and group presentations; must be able to relate to and work with ill, emotionally upset and sometimes hostile people. Knowledge of current medical terminology in order to communicate with physicians, staff and patients. Ability to thrive in a fast-paced, dynamic environment and adapt to changing priorities. High level of integrity, discretion, humility, and professionalism. Must be detail oriented and organized with the ability to perform duties under pressure, prioritize workload, and timely meet deadlines. Must have the aptitude and ability to self-direct work. Ability to effectively complete multiple tasks simultaneously.

PHYSICAL AND MENTAL DEMANDS : The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be provided to enable individuals with disabilities to perform the essential job responsibilities.

While performing the duties of this job, the employee is occasionally required to stand; sit; walk for extended periods of time; use hands to touch, handle, or feel objects, tools, or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, bend, crouch, or crawl; talk or hear; taste or smell. The employee must occasionally lift and / or move up to 15 pounds. Required specific vision abilities include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

While performing the duties of this job, the employee must be able to work in a fast-paced, sometimes stressful, customer service, health care-oriented environment, perform duties under pressure and meet deadlines in a timely manner. The employee must work as part of a team, complete assignments independently and take instructions from others.

WORK ENVIRONMENT : Work environment characteristics described here are representative of those that an employee may encounter while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job responsibilities.

Works in well-lit, ventilated and climate-controlled medical office environment where routine equipment is used; some equipment has moving mechanical parts. May be exposed to hot and cold temperatures.

Must possess reliable transportation, a valid driver's license and maintain an acceptable driving record in accordance with company policy.

Must be able to work weekends and nights as required.

Ability to travel up to 25% of the time.