Associate Telephone Sales

Associate Telephone Sales

CenterPoint Energy and its predecessor companies have been in business for more than 150 years. Our vision is to become the most admired utility in the United States through the execution of our long-term growth strategy. We have an unwavering commitment to safely and reliably deliver electricity and natural gas to millions of people.

Job Summary

You will have the ability to : Promote and sell Home Service Plus products and services, complete supporting purchase contracts, update order completion screens with contract and appointment data for products sold, qualify field sales leads for home comfort products, set appointments for Field Sales Representatives, update daily sales activity in lead management system, and follow up all open and pending leads.

Essential Functions

• Promotes and sells all Home Service Plus products and services through inbound calls, outbound calls and electronic correspondence to achieve individual and team sales goals. Recommends products, explains features and benefits to enhance customer's knowledge, and gains customer commitment to our recommendation. Completes profile with contract information, and / or schedules maintenance appointment in CRM.
• Completes merchandise purchase agreements promptly including finance charges, discounts, tax, and payment terms to insure accurate billing for the customer. Maintains sales files. Makes courtesy call to customer after installation to answer questions and ensures complete satisfaction.
• Responds to inquiries on field-related products, qualifies sales leads, enters leads into Lead Management System, and schedules appointments using territory guidelines.
• Manages leads from initial entry of data through the appointment, sale, or no-sale resolution.
• Documents customer data in CRM.
• Follow up on open leads to maximize sales opportunities.
• Updates personal sales activity in CRM for products sold over the telephone.
• Resolves customer complaints regarding purchases and installations to ensure customer satisfaction, responds appropriately, guides the complaint through established channels, and follows up to complete resolution.
• Attends sales and vendor training meetings to enhance and maintain effective sales skills and product knowledge. Completes all other training as needed for system updates and department initiatives.
• Works effectively and cooperatively with co-workers, vendors, sub-contractors, field technicians, and field sales representatives to achieve individual and team goals. Demonstrates diligence, aggressiveness, initiative, adaptability, creativity, integrity, and personal development.

Education Description

Experience

Being a part of the CenterPoint Energy team is more than a career alone. It's an opportunity to make a positive impact. You will be an integral part of enabling everyday life and the pursuit of possibilities for the customers we serve and the communities we share. The vital services we provide are at the core of making our world work, and by sharing your energy with us, we'll create a better tomorrow together.

Competitive pay, benefits eligibility begins on your first day, medical, dental, vision benefits, health savings account (HSA) with a company contribution, health / dependent care flexible spending accounts, 401(k) savings plan featuring a company match dollar-for-dollar up to 6% and a company contribution of 3% regardless of your contribution, flexible work schedule, paid holidays and paid time off, paid training, professional growth and development programs including tuition reimbursement, life, AD&D, disability, employee assistance program (EAP), transit subsidies, access to discounts at fitness clubs and an on-site wellness center at our headquarters in Houston. Job Type : Full Time.