Application Support Specialist

Job Description

Our client is seeking an Application Support Specialist to join their team! As an Application Support Specialist, your day-to-day activities will involve providing remote technical assistance to end users for various software applications. You'll respond to help requests via telephone and email, troubleshoot application issues, and ensure timely resolutions based on user needs. Additionally, you'll participate in the design, improvement, and implementation of software applications, and conduct extensive testing of upgrades to ensure everything is working correctly. This role offers the opportunity to give input on software improvements, making it ideal for someone interested in contributing to the development process. Excellent communication skills, strong analytical abilities, and a collaborative approach to problem-solving are essential. Occasionally, you may need to visit the office. This is a permanent position, 100% remote (California and Arizona only). The base salary range for this role is $105,000 - $112,000.

We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and / or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to . The EEOC "Know Your Rights" Poster is available .

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Required Skills & Experience

5+ years of experience in an application support / help desk role, with experience in a law firm setting

Experience supporting the following applications :

Microsoft Office 365 Suite

Extensive knowledge in Word (advanced numbering and styles)

Adobe Acrobat DC or pdfDocs

iManage Work or NetDocs

Redlining program experience (ex. CompareDocs or workshare)

Understanding of macro packages

Excellent verbal and written communication skills

Nice to Have Skills & Experience

Bachelor's Degree in Computer Science, Information Systems, or in a related field

Document comparison applications

Zoom & Microsoft Teams

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and / or other paid time off as provided by applicable law.