Lead Digital Product Owner - Risk Management

How would you like to join one of the most highly regarded financial institutions in New Jersey with deep roots in the community? Provident is a successful and highly regarded multi-billion dollar bank that continues to grow with branches in New Jersey, Eastern Pennsylvania and New York. Our longevity is a testament to our commitment to placing our employees, customers, and the communities we serve at the center of all we do. At Provident Bank, we are committed to enhancing our customer and employees' experience.

POSITION SUMMARY

The Lead Digital Product Owner will drive the development and enhancement of assigned digital banking products. Responsibilities include the support of vendor selection analysis, calibrating requirements across work streams, leading creation of all product requirements & components as well as presenting digital KPIs to senior management with associated recommendations. This includes representing the digital product in critical mapping, change control, audit and other governance meetings.

KEY RESPONSIBILITIES :

• Lead process to define and track key product performance indicators (KPIs), release-specific success metrics.
• Drive adoption of digital products in collaboration with Marketing, Customer Experience and Line partners.
• Define product vision and roadmap for assigned digital products by seeking input from partners, customer and industry best practices.
• Win Buy-in and approval product plans, vision, roadmap, and business cases to support product related investments.
• Ensure that capabilities deliver the intended business value and are met with increased customer satisfaction.
• Act as vendor point of contact for communications, incidents and periodic product review activities.
• Lead delivery of all work items, such as new features, defects, including providing the decision to create, fix or defer at the project level regardless of specific work item assignment.
• Lead cross-functional teams, including marketing, IT and Vendor Partners to ensure successful product delivery.
• Lead customer transition planning, including onboarding, training, and support materials.
• Partner with Customer Experience team to improve customer experience and develop and prioritize product requirements based on user feedback and data-driven insights.

MINIMUM SKILLS REQUIRED :

WORK EXPERIENCE :

EDUCATION :

WORKING CONDITIONS :

Work is performed in a normal office environment. Noise levels are usually moderate. May also involve travel to customers and property locations.

HAZARDS :

The hazards are mainly those present in a normal office setting and those present in commuting by car. Occasionally, they may be exposed to those conditions present in public forums and meeting places.

This job description may not be all-inclusive. Employees are expected to perform other duties as assigned and directed by management. Job descriptions and duties may be modified when deemed appropriate by management.

Provident Bank recognizes and supports the importance of creating a socially and culturally diverse employee base. We understand, value, and appreciate the unique perspectives that a diverse workforce can contribute to our organization. We put the employee and the customer at the center of strategy because culture is a critical differentiator for why people choose to work here.

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to age 40 and over, color, disability, gender identity, genetic information, military or veteran status, national origin, race, religion, sex, sexual orientation or any other applicable status protected by state or local law.

Pay Details :

82,200 - $117,400 annually

Please note, the base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, education, geographic location, internal equity, and other applicable business and organizational needs.

This role is incentive eligible based upon company, business, and / or individual goal achievement and performance.

Team members accrue paid time-off (PTO), receive Holiday (PTO) and are eligible to participate in the bank's Health and Wellness benefits including Medical, Dental and Vision Plans, Flexible and Health Savings Accounts, and a 401(k) Retirement Plan. In addition, the company provides Disability Insurance, an Employee Assistance Program, and Basic Life Insurance. Company sponsored Tuition Disbursement and Loan Repayment programs are also available. Voluntary benefits include Supplemental Life Insurance, Accident, Critical Illness, Hospital Indemnity and Legal plans.

LI-Hybrid

About Provident Bank

For more than 180 years, Provident Bank has served individuals, families, and businesses in our local communities with personal and business banking services.

Volunteering is a Way of Life

Our brand promise - "Commitment you can count on" - supports the investments we make in the community and donations made by our employees. It's a promise also reflected in the volunteerism of our employees, who lend time and talent and countless hours to assist hundreds of organizations and thousands of people and animals each year.

Why do we love it?