Partner Relationship Manager

Overview

We are CONNECTING HEALTH AND WEALTH. Come be part of remarkable.

How you can make a difference

The Partner Relationship Manager is responsible for managing the day-to-day relationship with our channel partners. This role will collaborate with and ensure the long-term success of our channel partners. Our channel partners are diverse, with everything from banks and associations, to third party administrators and health plans. This role will liaise between these partners and cross-functional internal teams to ensure the timely and successful delivery of our solutions according to our partner needs and contractual commitments.This is a unique position that requires a high technical aptitude, in conjunction with project management and relationship management skills. This role will be responsible for developing long-term relationships with a portfolio of assigned partners, connecting with key business executives and stakeholders.

What you’ll be doing

The essential duties and primary accountabilities below are intended to describe the general content of and requirements of this position and are not intended to be an exhaustive statement of duties. Although all the functions listed here are essential, the extent to which a team member may engage in these activities may vary day-to day. Predictable and reliable attendance is an essential function for every position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions as described.

• Operate as the lead point of contact for any and all matters specific to assigned partners, maintaining strong relationships as a trusted advisor and point of escalation.
• Provide Manager level authority on finance items, fee concessions, invoicing, and is responsible for audit control items specific to partners.
• Make decisions about product and technical solutions that can be offered to a partner and all associated clients, leveraging corporate guidelines, product and technical knowledge, market demand, and abilities / limitations of the partner
• Facilitate engagement activities between partner and internal resources such as legal, sales, marketing, implementation, technical and service teams.
• Ensure that all HealthEquity departments are delivering on solution and service commitments, managing to the terms of contracts.
• Act as the project manager for all partner initiatives, providing clear communication on the progress, completion, and setting expectations throughout the project for internal and external stakeholders.
• Coordinate strategic management of the partner, including contract management, negotiation and product expansion.
• Oversee, monitor and liaise with partner on transactions and interactions (e.g. integrated data files, communications, etc.), analyzing and reporting key account metrics.
• Manage business and technical documentation of each partner’s solution. This may include technical file specs, product offering details, service, marketing and sales requirements. Coordinate support, communication and training on these details with internal and external resources.

What you will need to be successful

EQUIPMENT :

Proficiency with business and communications software (preferably Word, Excel, PowerPoint, common Windows operating systems, and Outlook) is required. Must be technically savvy and comfortable leveraging multiple programs, such as advanced usage in Excel, Customer Relationship Management tools and the ability to learn and become proficient in HealthEquity proprietary programs.

LI-Remote

This is a remote position.

Salary Range

69000.00 To $103500.00 / year

Benefits & Perks

The compensation range describes the typical minimum or maximum base pay range for this position. The actual compensation offer is determined based on job-related knowledge, education, skills, experience, and work location. This position will be eligible for performance-based incentives as part of the total compensation package, in addition to a full range of benefits including :