Inside Sales Coordinator

Inside Sales Coordinator

The Inside Sales Coordinator functions will consist of working closely with outside sales and production to provide an exemplary customer experience throughout the gearbox renewal process by following quality management work instructions and procedures.

Job Duties

• Provide customer service for order acceptance and order entry : including expediting, order changes / modifications, and order coordination.
• Support outside sales by providing accurate lead times and keeping them informed throughout the renewal process.
• Punctual and precise order entry.
• Ensure customer satisfaction by managing orders throughout all stages of the renewal process to ensure accurate and on-time delivery.
• Update CRM software.
• Communicate with purchasing to ensure material availability and follow up on past due items.
• Create job packets for release to the shop floor.
• Field sales calls as needed.
• Process customer complaints and facilitate warranty claims.
• Act as a liaison between customers and engineering for technical support and warranty issues.
• Comply with export compliance regulations and vet potential customers through global trade management software.
• Support other inside sales coordinators as needed.
• Other duties as assigned

Required Skills

Experience

Following receipt of a conditional offer of employment, candidates will be required to complete additional job-related screening processes as permitted or required by applicable law.

We are an equal opportunity employer, and all applicants will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to careers@marmon.com, and please be sure to include the title and the location of the position for which you are applying.