Operations Agent

Ground Operations Agent

Do you enjoy working in a fast-paced, safety-obsessed aviation environment?

As a Ground Operations Agent, you will be the primary communication link between ground operations and our customers. Ideal candidates will have at least six months of experience in aviation ground handling or cargo / mail sorting.

Alliance Ground International (AGI) is one of the largest independently owned ground handling companies providing services to 100+ airlines in 61 airports across the U.S. and Canada. We are the home to over 12,000 team members supporting over 1.5B kilos and over 400K departures. Our Ground division has a strong reputation in aviation ground services. We are committed to providing the highest quality service and continuing our outstanding safety track record. As we continue to grow, we only look for the best in the industry.

Job Responsibilities

• Coordinate the delivery of various aircraft service functions for airline customers while the aircraft is at the gate, including de-icing, lavatory dumping, and refueling.
• Determine proper aircraft load factors in conjunction with the airline operations department.
• Verify and sign off on any aircraft services performed in order to bill the airline for services rendered.
• Perform various administrative duties on a routine basis, such as GSE fluid inspections, washing equipment and removing debris / trash from the ramp area.
• Serve as liaison with airline customers, their pilots, and AGI operations department.
• Direct and assist ramp agents with ground handling duties as needed.

Safety, Security and Compliance

All AGI Team members have a responsibility and duty while at work to :

Physical Requirements

Knowledge, Skills & Abilities

Qualifications

AGI offers a comprehensive benefit package for all employees, including paid vacation and medical / dental / vision for full-time qualified employees as well as medical coverage for part time employees. AGI also provides free uniforms and free on-the-job training to all employees.

Additional benefits include company-matched 401(k) program, company-paid employee assistance program, voluntary life insurance, and travel discounts on car rentals, hotels, and cruises to name a few.

The successful AGI team member brings their "A" game every day with energy and enthusiasm, respect for their team, and the highest regard for safety!

Alliance Ground International is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.