Commercial Loan Servicing Manager

Commercial Loan Servicing Manager

Location

US-MS, AL, Houston, TX; Memphis, TN; Panhandle FL; Atlanta, GA

Job ID

2025-18938

Category

Loan Operations

Type

Regular Full-Time

Job Grade

14

FLSA Status

Exempt

Working Hours

8-5

Job Location : Company

Loan Operations #10037

Overview

This position is responsible for the Specialized Loan Operations team, which manages Trustmark's most complex and high-profile Commercial Real Estate (CRE) and Commercial and Industrial (C&I) loans, which include bank-led and purchased participations, syndications, and Shared National Credits (SNCs). This position oversees all booking, servicing and maintenance functions performed by the team while also serving as the primary contact for relationship managers and senior management on all specialized loan operations related to customer service issues. This role is pivotal for ensuring the integrity, efficiency, and compliance of our specialized lending operations.

Responsibilities

Crosstrain, lead and develop team of associates to promote maximum efficiency, engagement, succession planning and overall contribution to strategic organizational goals.

• Direct all daily servicing activities for complex Commercial & Industrial (C & I) and Commercial Real Estate loans, including participations, syndications and Shared National Credits (SNC).
• Oversee the specialized loan operations team responsible for loan booking, post-booking servicing, and account maintenance.
• Interface with relationship managers and senior management to resolve loan operations-related customer service issues that are often complex and time sensitive.
• Analyze procedures and make recommendations for automating and streamlining workflows. Ensure the portfolio is serviced properly through evaluation of current staffing levels, software, and equipment needs.
• Work closely with the Core Loan System Process Manager and other loan operations managers in developing and implementing departmental operating procedures consistent with regulatory requirements, bank policies, and strategic objectives.
• Assist the Core Loan System Process Manager in coordinating loan operations data for participation, syndication and SNC reporting and ensure compliance adherence to bank policies and regulations.
• Approve performance reviews, compensation requests, and hires. Develop subordinate managers through mentoring, job enrichment, and cross-training.
• Perform additional duties as assigned.

Qualifications

Physical Requirements / Working Conditions : Must be able to sit for long periods of time and use a computer keyboard and / or mouse, while viewing computer screens.

Note : This is a brief description of this position and is not limited to those described herein. Management retains the right to add, delete, or modify any of these responsibilities at any time during employment.