Federal Customer Success Executive

Join Axon and be a Force for Good.

At Axon were on a mission to Protect Life. Were explorers pursuing societys most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products we work better together. We connect with candor and care seeking out diverse perspectives from our customers communities and each other.

Life at Axon is fast-paced challenging and meaningful. Here youll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter.

Your Impact

The Federal Customer Success Executive owns the post-deployment experience between Axon and our Federal Customers driving value realization and return on the clients investment. Successful Customer Success Executives are technology-savvy individuals that partner with our customers and demonstrate how our products improve their daily workflows by adoption of Axon Evidence features.

Location : Hybrid - Remote : Preference would be Washington DC but anywhere in the United States

Reports to : Senior Manager Customer Success : Federal

Travel Expectation : 60%

What Youll Do

• Serve as the main point of contact and strategic partner for a broad portfolio of customers within Federal Agencies and DoD
• Conduct regular Program Reviews discussing strategic projects monthly release notes and product adoption
• Develop a deep understanding of Axons product line and customer workflows to ensure alignment with customer needs
• Learn and share industry best practices in order to solve customer needs
• Work with Axons cross-functional teams such as Product Management Support Engineers and Program Management to be the internal voice of the customer.
• Have high availability to assist with customers including after business hours as needed.
• Managed projects involving your customers as needed providing feedback and updates to both internal and external stakeholders.
• Manage Success Planning in Gainsight with familiarity of Salesforce JIRA and many other internal software platforms.

What You Bring

Benefits that Benefit You

The Pay : Axon is a total compensation company meaning compensation is made up of base pay bonus and stock awards. The starting base pay for this role is between USD 86250 in the lowest geographic market and USD 138000 in the highest geographic market. The actual base pay is dependent upon many factors such as : level function training transferable skills work experience business needs geographic market and often a combination of all these factors. Our benefits offer an array of options to help support you physically financially and emotionally through the big milestones and in your everyday life. To see more details on our benefits offerings please visit meet every single requirement Thats ok. At Axon we Aim Far. We think big with a long-term view because we want to reinvent the world to be a safer better place. We are also committed to building diverse teams that reflect the communities we serve.

Studies have shown that women and people of color are less likely to apply to jobs unless they check every box in the job description. If youre excited about this role and our mission to Protect Life but your experience doesnt align perfectly with every qualification listed here we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Important Notes

The above job description is not intended as nor should it be construed as exhaustive of all duties responsibilities skills efforts or working conditions associated with this job. The job description may change or be supplemented at any time in accordance with business needs and conditions.

Some roles may also require legal eligibility to work in a firearms environment.

We collect personal information from applicants to evaluate candidates for employment. You may request access deletion or exercise other CCPA rights at or via our Axon Privacy Web Form. For more information please see the Your California Privacy Rights section of our Applicant and Candidate Privacy Notice.

Axons mission is to Protect Life and is committed to the well-being and safety of its employees as well as Axons impact on the environment. All Axon employees must be aware of and committed to the appropriate environmental health and safety regulations policies and procedures. Axon employees are empowered to report safety concerns as they arise and activities potentially impacting the environment.

We are an equal opportunity employer that promotes justice advances equity values diversity and fosters inclusion. Were committed to hiring the best talent regardless of race creed color ancestry religion sex (including pregnancy) national origin sexual orientation age citizenship status marital status disability gender identity genetic information veteran status or any other characteristic protected by applicable laws regulations and ordinances and empowering all of our employees so they can do their best work. If you have a disability or special need that requires assistance or accommodation during the application or the recruiting process please email . Please note that this email address is for accommodation purposes only. Axon will not respond to inquiries for other purposes.

Key Skills

Bidding,Business Solutions,ABAP,Business Operations,Business Sales,Corporate Marketing

Employment Type : Full Time

Experience : years

Vacancy : 1