Help Desk Technician (Dallas)

We are looking for a highly motivated and customer-focused Help Desk Analyst to be the first point of contact for all technology-related issues. This role is crucial for ensuring the smooth daily operation of our business. As a small team, this position requires a broad skillset, strong problem-solving abilities, and a proactive approach to maintaining our IT environment.

Key Responsibilities

Technical Support and Troubleshooting (Tier 1 & 2)

• Serve as the primary technical contact for all employees, handling incoming support requests via phone, email, and in-person.
• Log, prioritize, and track all IT issues and requests in a ticketing system.
• Diagnose and resolve technical hardware and software issues for desktops, laptops, mobile devices, and peripherals (printers, scanners, etc.).
• Troubleshoot network connectivity issues (LAN / Wi-Fi), VPN access, and common application errors.
• Provide support for Microsoft 365 services (Outlook, Word, Excel, SharePoint, Teams) and other core business applications.
• Escalate complex or unresolved issues to appropriate vendors or third-party support providers when necessary.

System and Infrastructure Maintenance

Documentation and Training

Customer Service and Communication