Talent.com
No longer accepting applications
Sales Force Senior Business Analyst, Operations (New York)

Sales Force Senior Business Analyst, Operations (New York)

AmTrust FinancialNew York, NY, United States
1 day ago
Job type
  • Full-time
Job description

Sales Force Senior Business Analyst, Operations

Job Locations

US-NY-New York

Requisition ID

2025-18827

Category

Operations

Position Type

Regular Full-Time

Overview

The Salesforce Business Analyst captures and structures business needs into clear, testable requirements for the Salesforce delivery team. The role focuses on documenting processes, writing user stories and acceptance criteria, coordinating UAT, and preparing business-facing documentation. Strong understanding of Salesforce is required; this role does not require configuration or development

  • This role can be hybrid or remote out of any AmTrust Location

Responsibilities

Responsibilities

Requirements & Documentation : Capture inputs from stakeholder sessions; translate into epics, user stories, and acceptance criteria.

  • Process & Rules : Produce current / as-is and future / to-be process maps (swimlanes / BPMN), business rules, edge cases, and non-functional requirements.
  • Backlog Quality : Maintain definitions, dependencies, and traceability; ensure stories are clear, testable, and sized.
  • Data & Reporting : Document KPIs / metrics, filters, drill paths; align with data / analytics teams on definitions and validation steps; note data quality assumptions and downstream impacts.
  • UAT & Release Support : Create test plans / cases, coordinate testers, track results, manage defects, and compile business sign-off; draft release notes, quick guides, and stakeholder communications.
  • Issue Triage : Reproduce issues from a business perspective, assess impact, and log clear tickets for admins / devs.
  • Continuous Support : Monitor adoption and outcomes post-release; capture feedback for iterative improvements
  • Qualifications

    Qualifications

  • 3+ years as a Business Analyst supporting CRM / enterprise platforms (Salesforce strongly preferred).
  • Solid grasp of Salesforce data and security models and reporting capabilities / limits.
  • Strong skills in user stories & acceptance criteria (Gherkin a plus), process modeling, and light wireframing.
  • Data literacy for defining / validating metrics; basic SQL / SOQL familiarity is a plus.
  • Excellent written and verbal communication; organized, detail-oriented, and deadline-reliable.
  • Experience with agile delivery
  • Nice to Have

  • Salesforce Business Analyst and / or Admin certification (for context only).
  • Exposure to CRMA / Tableau, Service, or Marketing processes.
  • Change-management support experience (training / adoption materials).
  • #LI-MM1

    #LI-REMOTE

    #AmTrust

    What We Offer

    AmTrust Financial Services offers a competitive compensation package and excellent career advancement opportunities. Our benefits include : Medical & Dental Plans, Life Insurance, including eligible spouses & children, Health Care Flexible Spending, Dependent Care, 401k Savings Plans, Paid Time Off.

    AmTrust strives to create a diverse and inclusive culture where thoughts and ideas of all employees are appreciated and respected. This concept encompasses but is not limited to human differences with regard to race, ethnicity, gender, sexual orientation, culture, religion or disabilities.

    AmTrust values excellence and recognizes that by embracing the diverse backgrounds, skills, and perspectives of its workforce, it will sustain a competitive advantage and remain an employer of choice. Diversity is a business imperative, enabling us to attract, retain and develop the best talent available. We see diversity as more than just policies and practices. It is an integral part of who we are as a company, how we operate and how we see our future.

    Connect With Us!

    Not ready to apply? Connect with us for general consideration.

    Create a job alert for this search

    Senior Sales Analyst • New York, NY, United States

    Related jobs
    • Promoted
    Business Integration Analyst- Operations

    Business Integration Analyst- Operations

    CuraleafStamford, CT, US
    Full-time
    At Curaleaf, we're redefining the cannabis industry with a strong commitment to quality, expertise, and innovation.As a leading global cannabis provider, our brands—including Curaleaf, Se...Show moreLast updated: 3 days ago
    • Promoted
    Business Operations Analyst (Hybrid)

    Business Operations Analyst (Hybrid)

    HR NOLALyndhurst, NJ, US
    Full-time
    The United States Maritime Alliance, Ltd.East and Gulf Coasts of the United States.Our mission is to protect and advance the collective interests of our members through strong labor relations, oper...Show moreLast updated: 30+ days ago
    Senior Business Analyst

    Senior Business Analyst

    Intone Networks IncNY, United States
    Full-time
    Quick Apply
    Senior Business Analyst - 49500-1 Onsite - 1 Vanderbilt Avenue, New York, NY 10017 Top 3 must have's : ...Show moreLast updated: 3 days ago
    • Promoted
    • New!
    Analyst, Sales Tools & Analytics Revenue Operations

    Analyst, Sales Tools & Analytics Revenue Operations

    Presidio Networked Solutions, LLCNew York, New York, United States
    Full-time
    Presidio, Where Teamwork and Innovation Shape the Future.AtPresidio, we're at the forefront of a global technology revolution, transforming industries throughcutting-edge digital solutions and next...Show moreLast updated: 1 hour ago
    • Promoted
    • New!
    Partner Business Advisors (PBA) Senior Analyst

    Partner Business Advisors (PBA) Senior Analyst

    AccentureNew York, NY, US
    Full-time
    Partner Business Advisor (PBA) - Growth Americas ISV Partners.Accenture is a leading global professional services company that helps the world's leading businesses, governments and other organizati...Show moreLast updated: 5 hours ago
    • Promoted
    Senior Business Deployment Analyst, Commercial (Remote)

    Senior Business Deployment Analyst, Commercial (Remote)

    StrykerMahwah, NJ, US
    Remote
    Full-time
    Senior Business Deployment Analyst.Are you passionate about driving process excellence and enabling global teams to adopt transformative solutions? As a Senior Business Deployment Analyst at Stryke...Show moreLast updated: 2 days ago
    • Promoted
    Sales Operations Analyst II

    Sales Operations Analyst II

    Pride GlobalNew York, NY, US
    Temporary
    Contract Duration : 3+ months contract.Pay Range : $55-$60 / hour on W2 (DOE).Description : Role Mandate : The main function of a sales operations analyst is to support business performance via data driv...Show moreLast updated: 15 days ago
    • Promoted
    Senior Analyst, Enterprise Deals

    Senior Analyst, Enterprise Deals

    Pure StorageNew York, NY, US
    Full-time
    Senior Analyst, Enterprise Deals.We're in an unbelievably exciting area of tech and are fundamentally reshaping the data storage industry. Here, you lead with innovative thinking, grow along with us...Show moreLast updated: 2 days ago
    • Promoted
    Senior Business Analyst

    Senior Business Analyst

    NYC JobsCorona, NY, US
    Full-time
    The NYC Department of Environmental Protection (DEP) enriches the environment and protects public health for all New Yorkers by providing 1. DEP is the largest combined municipal water and wastewate...Show moreLast updated: 30+ days ago
    Senior Business Analyst

    Senior Business Analyst

    TekWissen LLCNew York, NY, United States
    Temporary
    Quick Apply
    Overview : TekWissen is a global workforce management provider headquartered in Ann Arbor, Michigan that offers strategic talent solution...Show moreLast updated: 3 days ago
    • Promoted
    Business Operations Analyst

    Business Operations Analyst

    HR NOLALyndhurst, NJ, US
    Full-time
    Lyndhurst, NJ (Onsite with occasional flexibility).Position Summary About the United States Maritime Alliance (USMX).The United States Maritime Alliance, Ltd. East and Gulf Coasts of the United Stat...Show moreLast updated: 28 days ago
    • Promoted
    Investment Banking - Business Services - Senior Analyst

    Investment Banking - Business Services - Senior Analyst

    ChaseNew York, NY, US
    Full-time
    Show moreLast updated: 30+ days ago
    • Promoted
    Senior Business Analyst / Insurance Domain SME

    Senior Business Analyst / Insurance Domain SME

    VeracityNew York, NY, US
    Full-time
    Senior Business Analyst / Insurance Domain Sme.Location : New York, Usa - Onsite Type : Long-Term Contract Experience : 8 To 14 Years (Level 5 / 6) Require A Senior Business Analyst With Annuity And Life...Show moreLast updated: 30+ days ago
    • Promoted
    Senior Analyst, Sales

    Senior Analyst, Sales

    MastercardPurchase, NY, US
    Full-time +1
    The Sales, Senior Analyst is a key contributor within the Americas Strategy & Operations team, supporting Mastercard's Global Partnership accounts. This role is designed for a high-performing indivi...Show moreLast updated: 2 days ago
    • Promoted
    Business Operations Analyst

    Business Operations Analyst

    AllwhereNew York, NY, US
    Full-time
    Shaw–backed tech startup reimagining how companies manage IT assets for distributed teams.Whether remote, hybrid, or in-office, we make it seamless to procure, ship, and track the equipment t...Show moreLast updated: 30+ days ago
    • Promoted
    Senior Operations Analyst New York, NY

    Senior Operations Analyst New York, NY

    Warby ParkerElmhurst, NY, US
    Full-time
    Warby Parker is on the lookout for an enthusiastic Senior Manufacturing Analyst to join our Manufacturing team and help us ensure customer orders are produced to the best quality, cost, and deliver...Show moreLast updated: 30+ days ago
    Senior Business Analyst

    Senior Business Analyst

    OpenkyberNY, United States
    Full-time
    Quick Apply
    Senior Business Analyst with Banking / Payments : New York, NY Contract Top 3 must have s : Business Sy...Show moreLast updated: 2 days ago
    • Promoted
    Senior Business Analyst

    Senior Business Analyst

    ChubbJersey City, NJ, US
    Full-time
    Product Analyst / Business Solution Analyst.As a Product Analyst / Business Solution Analyst with our Digital Commercial Insurance Small and Lower Middle Market (SLM) domain, you will have the opportun...Show moreLast updated: 13 days ago
    Business Operations Analyst

    Business Operations Analyst

    allwhereNew York, NY, US
    Full-time
    Quick Apply
    About allwhere allwhere is a D.Shaw–backed tech startup reimagining how companies manage IT assets for distributed teams. Whether remote, hybrid, or in-office, we make it seamless to procure, ...Show moreLast updated: 30+ days ago
    • Promoted
    Senior Business Analyst

    Senior Business Analyst

    City of New YorkCorona, NY, US
    Full-time
    The NYC Department of Environmental Protection (DEP) enriches the environment and protects public health for all New Yorkers by providing 1. DEP is the largest combined municipal water and wastewate...Show moreLast updated: 30+ days ago