Program Manager - Disaster Case Management

About the Role

The DCM-Program Manager is responsible for the overall program and fiscal oversight of the Endeavors Disaster Case Management Program. The DCM Program Manager is responsible for compliance with grant and contractual requirements, meeting performance objectives and timely reporting goals of the Disaster Case Management program throughout each assigned Region. This position ensures that program staff meets the needs of disaster-affected individuals and families. Due to the nature of the job and the confidentiality of client information, work-from-home options will not be available for this position.

Responsibilities :

Program Leadership & Daily Operations

• Serve as the primary leader responsible for the success of the Disaster Case Management Program, ensuring all staff meet deliverables, maintain compliance with FEMA, state, and organizational standards, and advance the mission of the program.
• Manage the daily operations of assigned staff, overseeing case management services, office procedures, timekeeping, reporting protocols, and compliance with all FEMA-published guidance.
• Lead and inspire the team by setting clear expectations, modeling professionalism, and fostering a culture of accountability, transparency, and collaboration.

Staff Management & Development

Case Management Quality & Compliance

Program Monitoring, Reporting & Evaluation

Community & Partner Collaboration

Leadership Excellence

Qualifications

About the Company

Endeavors has a longstanding practice of providing a work environment that is free from all forms of employment discrimination, including harassment, because of race, color, sex, gender, age, religion, national origin, marital status, sexual orientation, gender identity, genetic information, disability, military or veteran status, or any other characteristic protected by law. We recruit, hire, employ, train, promote, and compensate individuals based on job-related qualifications and abilities.