Application Engineering Manager

Applications Engineering Manager

We're Watts. Together, we're reimagining the future of water.

We feel proud every day about what we do. We're all part of the same crucial mission, no matter what function we support it's to provide safe, clean water for the world, and to protect our planet's most valuable resource.

For 150 years, Watts has built best-in-class products that are trusted by customers in residential and commercial settings across the world. We are at the forefront of innovation, working with cutting-edge technology to provide smart and connected, sustainable water solutions for the future. Watts is a leading brand with a quality reputation and we have a dynamic future ahead.

Scope of Position

Watts Water Technologies, a top global provider of water solutions, seeks an experienced Applications Engineering Manager. This role involves leading the team of engineers to ensure custom product configurations are quoted to our customers timely and efficiently. The product scope includes ACVs, HVAC, floor heating, and other products that regulate flow, pressure, and temperature of water within a building. Your engineering expertise and leadership will enhance growth, efficiency, and customer experience.

This position is responsible for the supervision of the technical customer support team and quotation engineers.

This position reports to the Director of Commercial Operations.

Primary Job Duties and Responsibilities

• Ensure accurate and efficient quotation process for custom products while meeting specifications.
• Collaborate with cross-functional teams, including IT, sales, and product development, to have a 24-hour response level to customers with quote requests.
• Leverage engineering knowledge to understand and configure products according to customer requirements.
• Manage, mentor, and inspire a team of applications engineers, fostering a culture of innovation and continuous improvement.
• Engage directly with customers to understand their needs, be able to provide technical training for customers, and address technical and business inquiries for the team.
• Work closely with the sales team during pre-sales activities to showcase the team technical and service capabilities.
• Optimize processes related to product configuration, quotation, and customer support pre- and post-sales.
• Stay updated on industry trends and advancements in technology, providing recommendations for continuous improvement.
• Implement strategies to optimize team processes, enhancing overall efficiency, reducing lead times and improving overall customer service.

Required Qualifications

General Applicable Company Competencies

Working Conditions :

While performing the job duties, you will be working in an office environment. You will be required to work in the office at the North Andover location three days per week (Monday Wednesday) and can work remotely two days per week (Thursday and Friday).

Physical Requirements :

Nothing in this job description restricts Watts' right to assign or reassign duties, responsibilities, and working hours / conditions to this position at any time. This position is "at will," which means that either the employee or Watts may terminate the employment relationship at any time, with or without notice, and for any lawful reason.

Watts in it for you :

Please note that the following benefits apply only to permanent roles and do not apply to internship roles.

How we work :

At Watts, our culture is team-oriented and supportive. Employees here genuinely care about the quality of their work, and about each other. Our people are the heart of who we are and contribute to our longevity and continued success.

And this is a place where you can have a big career. No matter your role, there are opportunities for learning and development, and your daily contributions make a meaningful impact on the lives of people who use our products and on the future of water.

Watts is committed to equal employment opportunity. We follow a policy of administering all employment decisions and personnel actions without regard to race, color, religion, creed, sex, pregnancy, national origin, sexual orientation, age, physical or mental disability, genetic disposition or carrier status, marital status, military or veteran status, minorities, or any other category protected under applicable federal, state, or local law. Consistent with the obligations of state and federal law, Watts will make reasonable accommodations for qualified individuals with disabilities. Any employee who needs a reasonable accommodation should contact Human Resources.