Campground Manager

Campground Manager Job Description

JOB TITLE

Campground Manager

REPORTS TO

Regional Manager (KCN Enterprises or the "Company")

GENERAL DUTIES

Responsible for the daily operating and leadership role on the campground. This includes operational planning, staffing, shift management, guest registrations, store retail sales, other income items, etc,. It also includes oversight and execution of physical property care & maintenance of buildings, equipment, landscaping grounds, and cooredination of the maintenance and housekeeping teams. Office time and work is also expected which includes regular meetings with company, peers, finance, construction planning, marketing, and operations. The campground manager is the "heartbeat" of the guest experience and is expected to demonstrate, in every way, the utmost professionalism, guest hospitality, effective leadership, and operational excellence,

SPECIFIC DUTIES

• Manage and maintain a qualified, friendly, and professional staff using proper personnel procedures for hiring, training, scheduling, and management of all employees to comply with the payroll budget and business needs.
• Oversee the delivery of a World Class guest service, by engaging and demonstrating a positive and friendly interaction with guests and team members throughout all areas of the campground. Thank your staff, guests and have fun with what you do!
• Promote the KOA system by referring your guests to other KOA's along their journey, selling the KOA Rewards card and keeping staff informed of all KOA programs.
• Manage and maintain the standards and cleanliness of the campground's physical grounds to meet the needs of the guest and comply with the annual Quality Review process.
• Oversee general maintenance of the physical grounds and infrastructure. This will involve working with contractors on a project by project basis for repairs and maintenance that cannot be performed by staff.
• Work with owners and give input of ways to make customer experience better and increase existing or generate new revenue streams.
• Ensure the integrity of the operation by maintaining tight control of cash generated by the campground, including audits of all cash sources, cash deposits and account reconciliations on a regular basis.
• Monitor the compliance to all campground policies, programs, and procedures, including safety requirements.
• Enforce all rules and regulations established for the campground, including providing notice for violations, and assist in the eviction process (as needed)
• This job description is not intended to cover or contain a comprehensive listing of activities, duties, or responsibilities. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.

EXPECTED RESULTS

Demonstration of strong leadership skills.

PHYSICAL REQUIREMENTS : The campground managert is expected to actively model proper work ethic and task completion standards alongside the separate team. members across all park functions (store, front desk, maintenance, housekeeping, and guest services an activities). This is a very active role that often requires long days during the busiest times of the season. There is a physical demand to this role to be aware of and will require physical effort to be effective and successful.

JOB QUALIFICATIONS

Compensation

Other Information

While managing the property you will agree to obey all state and federal laws and abide by the Company policies.

KCN proudly supports Care Camps to help send kids with cancer to summer camp. Every season we raise money through a variety of programs that our staff designs and runs - each with a goal of sending as many kids with cancer to summer camp as possible.

KCN performs criminal background checks for all employees.  Active employment is conditional on a favorable background check and company executive discretion.