Customer Service Specialist

Job Description

Job Description

Who are you :

Are you an individual who loves to problem solve, has great listening skills and is customer service focused? Are you accustomed to a fast-paced environment all while remaining positive and upbeat? Do you display professionalism and genuinely care about a company's positive culture and values? If so, we would love to hear from you. We are looking to hire a Service Call Agent to oversee customer inquiries and concerns in our call center environment.

What you will be doing :

What to expect as a Customer Service Specialist : This is a hybrid role -

between Front Desk Support and Customer Service Specialist. Both roles will have an emphasis

on Customer Service.

• Customer Interaction - Call intake
• Listen attentively to customer concerns, inquires, and service requests.
• Gather and document accurate information about the customer, appliance model, serial number,

issue, and pertinent details.

Our ideal candidate has :

About our client :

Established in 1983, our client is family owned and operated. Across 4 locations, our client has been serving the Cape & Martha's Vineyard for over 40 years featuring a wide range of products including Sub-Zero / Wolf, Bosch, Thermador, GE, Samsung, Miele, LG, Speed Queen, Electrolux and more. Our partner services everything they sell and pride themselves in delivering the best product and customer service possible. Our culture fosters a positive and supportive environment, empowering team members to excel in their roles, both personally and professionally.

Additional information :