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Lab Assistant - Tier 1

VirtualVocationsGlendale, Arizona, United States

7 days ago

Job type

Full-time

Job description

A company is looking for a Lab Assistant - Tier 1. Key Responsibilities Provide technical assistance and exceptional customer service to students and faculty experiencing virtual lab issues Troubleshoot software installation and usage problems, guiding users through lab activities Perform quality assurance checks on virtual lab environments and document issues for resolution Required Qualifications Bachelor's degree in information technology, Computer Science, or related field 1-2 years of experience in technical support or helpdesk environments Experience with troubleshooting software installation and usage issues Familiarity with ticket management systems, particularly Salesforce Ability to document technical issues clearly and comprehensively

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Lab Assistant • Glendale, Arizona, United States

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