Director of Nurse Engagement & RetentionMedStar Health • Washington, DC, United States

Director of Nurse Engagement & Retention

MedStar Health • Washington, DC, United States

9 days ago

Job type

Full-time

Job description

Director of Nurse Engagement & Retention

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About the Job

The Director of Nurse Engagement & Retention develops and executes strategies, programs, and processes that deliver an exceptional nurse experience across the nurse life cycle. The incumbent fosters a culture that is nurse‑centric from recruitment and onboarding to development, retention, and offboarding. Acts as an internal consultant and facilitator by designing, championing, and managing programs that support the nurse experience vision of the Department of Nursing & Patient Care Services. Core areas of responsibility include implementation of programming within the areas of nurse engagement leadership, nurse development rewards and recognition, change management, onboarding, and offboarding. The incumbent is an innovator and change agent with expertise in cultural transformation and promotes a culture consistent with the MWHC mission, vision, and values. Reports to the Vice President of Nursing Excellence & Organizational Transformation.

Primary Duties And Responsibilities

DRIVING CHANGE & INNOVATION : 1. Approaches nurse experience with a systems‑thinking mindset that recognizes the interconnectedness of all nurse touchpoints from onboarding to offboarding and how they impact the nurse experience. 2. Identifies areas of opportunity within the organization relative to engagement, change management, professional development, rewards and recognition, onboarding and offboarding that impact nurse experience. 3. Utilizes contemporary performance improvement and change management methodology to drive transformation across the organization.

DRIVING CHANGE & INNOVATION : 4. Develops strategies and plans that ensure the adoption of nurse experience programs. 5. Identifies innovative ideas, processes, and technologies that improve the nurse experience.

CONSULTANT : 1. Assists leaders with nurse engagement survey results and action planning. 2. Provides consultation to leaders on individual nurse development needs as appropriate. 3. Collaborates with Public Affairs to strengthen communication and messaging platforms aimed at enhancing nurse awareness and highlighting achievements.

CONSULTANT : 4. Makes recommendations to Human Resources on desirable nurse benefits. 5. Develops and implements process for routinely assessing, identifying, and re‑engaging nurses at risk of leaving the organization. 6. Collaborates with Talent Acquisition and MWHC leadership teams on the development of recruitment strategies.

PROJECT MANAGEMENT & PROCESS IMPROVEMENT : 1. Translates strategy into defined tactics, programs, projects, priorities, and timelines. 2. Ensures nurse experience strategically aligns with MWHC and MSH goals. 3. Ensures forward momentum of projects toward stated goals.

PROJECT MANAGEMENT & PROCESS IMPROVEMENT : 4. Maintains a strong understanding of MWHC operational and strategic goals. 5. Monitors project work plans, including objectives, tasks, and time frames to ensure deliverables are completed on time. 6. Collaborates with MWHC leadership teams on the design and implementation of nurse experience project approaches.

PROJECT MANAGEMENT & PROCESS IMPROVEMENT : 7. Performs data analytics for key performance indicators (KPI) related to nurse experience. 8. Maps the MWHC nurse journey from onboarding to offboarding. 9. Assesses nurse touchpoints to identify opportunities for improvement.

PROJECT MANAGEMENT & PROCESS IMPROVEMENT : 10. Oversees and participates in interdepartmental work groups as needed in support of nurse experience initiatives. 11. Participates in the design and delivery of presentations on project status and outcomes to senior leadership team. 12. Analyzes nurse engagement surveys. 13. Develops and implements action plans based on nurse survey results.

NURTURING TALENT : 1. Fosters a professional environment of coaching and development that supports high level of nurse engagement. 2. Assists in the development of coaching and formal mentorship programs for nurses. 3. Supports career planning and development of nurses.

NURTURING TALENT : 4. Develops and executes nurse training programs that correspond with nurse needs and organizational goals. 5. Conducts structured and focused stay interviews to learn what motivates nurses to remain at the organization. 6. Supports plans and action items relative diversity, equity, and inclusion. 7. Supports the succession planning process for the organization.

ONBOARDING AND OFFBOARDING : 1. Assists with execution of nurse onboarding including designing program components, content curation, best practice research and technology utilization. 2. Assists leaders with new hire assimilation to the organization. 3. Supports efficient and impactful onboarding programs for new hires that drive connectivity and cohesion within MWHC culture.

ONBOARDING AND OFFBOARDING : 4. Supports new nurses as they begin the MWHC nurse journey. 5. Conducts structured and focused offboarding debriefs to learn what motivates nurses to leave the organization. 6. Maintains relationships with academic partners and conducts onsite / virtual visits as appropriate.

REWARDS & RECOGNITION : 1. Manages nurse recognition efforts to ensure programming is impactful. 2. Leads implementation of online recognition platform and recognition framework. 3. Responsible for ensuring current events and programming is effective.

REWARDS & RECOGNITION : 4. Plans and executes ongoing development of nurse appreciation activities. 5. Maintains broad knowledge of nurse benefit plans. 6. Coordinates and plans nurse appreciation events and activities that promote a positive nurse experience.

Minimal Qualifications

Education : Master's degree in nursing, organizational development, human resources, or related field required.

Experience : 5‑7 years in nurse experience / engagement, human resources, or another function providing highly transferable skills such as customer service required; Nurse learning and development experience preferred; Training in process improvement and data analysis preferred.

Licenses and Certifications : Specialty certification in professional development, human resources, organizational development, or similar within 1 Year required; Project Management, Lean Six Sigma or related certification preferred.

Hiring Range : USD $95,014.00 – USD $182,124.00 / Yr.

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Director Of Engagement • Washington, DC, United States

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