Bilingual Customer Service Representative

Bilingual Customer Service Representative Women, Infants, and Children (WIC)

Location : Dallas, TX

Compensation & Schedule

Pay range : $17.82 / hour

Monday-Friday, 7 : 30 AM to 4 : 30 PM with 1-hour lunch break

W2, Full-time

ROLE IMPACT

The Customer Service Representative supports the Women, Infants, and Children (WIC) program by providing essential front-line administrative and client support. This role plays a vital part in determining eligibility, managing sensitive health data, and ensuring smooth program operations to aid underserved families across the community.

KEY RESPONSIBILITIES

Interview and assess WIC applicants to determine income and residency eligibility; collect and verify ID and immunization status

Complete data entry using Texas WIN and XP software; issue EBT food instruments and track inventory

Record medical data including blood samples, heights, and weights for adults, infants, and children

Provide courteous check-in and appointment scheduling; deliver clear information on available services

Maintain accurate records, respond to calls, file and purge documentation, and support general WIC office operations

Screen immunization records and refer participants to health and social services as needed

MINIMUM QUALIFICATIONS

2+ years in healthcare, education, or community / social services

Bilingual In English and Spanish

Strong written and verbal communication skills

Demonstrated ability to manage confidential information and maintain organized records

Must complete WIC nutrition modules during probationary period. Bilingual communication (Spanish / English) required

CORE TOOLS & SYSTEMS

Texas WIN

XP software

Electronic Benefits Transfer (EBT)

General office equipment (scanners, copiers, multiline phones)

PREFERRED SKILLS

Familiarity with WIC program standards and procedures

Prior experience with immunization screening or public health outreach

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