Practice Manager - Little Rock Family Practice - West

Job Description

Job Description

Description : Practice Manager

I. Job Summary / Job Purpose (Safety-Sensitive Position)

The Practice Manager I is responsible for managing the daily administrative and technical support sections of a medical clinic in accordance with established policies, procedures and standards. Anticipate and plan for future changes. Make recommendations to improve customer service as appropriate. May support 9 providers at any given time.

II. Key Responsibilities

• Manage clinic staff on day-to-day operations.
• Coordinate clinic operations and activities to ensure efficiency and quality service is delivered within all sections of the clinic; ensuring compliance with regulations and standards.
• Responsible for employee performance management by completing performance appraisals and setting individual goals as outlined in policies and procedures.
• Effectively lead and develop a team of employees including hiring, training and development, salary recommendations, etc.
• Prepare, recommend, and monitor clinic budget, goals, and objectives taking into consideration input from clinic staff.
• Participate in the planning and development of policies and procedures, as well as clinic-specific procedures and programs.
• Work with Regional Director to develop and implement performance goals and objectives.
• Assist Regional Director with implementation and development of long-range plans.
• Monitor payroll system to control time management.
• Ensure and maintain environment to comply with regulatory, licensure, compliance and accreditation requirements.
• Serve as the first point of contact for patient and external customer complaints. Reconcile and investigate all complaints relating to practice operations.
• Act as the liaison between the practice and Central Billing Office.
• Perform other duties as assigned.

III. EngageMED Core Expectations

At EngageMED, we expect all our employees to live the values of Integrity, Service, Innovation, and Respect at work by :

IV. Core Job Competencies

Core EngageMED Behaviors : The following behaviors have been identified as critical to all staff roles at EngageMED :

Role-Specific Behaviors : these additional behaviors are necessary in the role :

Skills, Knowledge or Abilities critical to this role :

V. Job Requirements / Qualifications

a. Education / Accreditation / Licensure (required & preferred) :

b. Experience (required and preferred) :

VI. Disclaimers

#INDTR

Requirements :