Client Services Supervisor

Client Services Supervisor Transformational Leader Wanted

Are you a rising leader with a passion for process excellence customer experience and transformational change DDC is seeking a Client Services Supervisor who thrives on improving operations engaging teams and driving meaningful impact not just maintaining the status quo.

This is not your typical call center leadership role. Were looking for someone business-savvy customer-obsessed and process-driven someone whos excited to learn a new industry lead a tenured team and elevate our service operations.

What Youll Do

• Lead and inspire a remote Client Services team across multiple channels (phone chat email).
• Drive continuous improvement in workflows policies and performance metrics.
• Champion data-driven decision-making and develop tools to monitor trends and KPIs.
• Collaborate cross-functionally to enhance customer experience and operational efficiency.
• Recruit coach and develop team members with a focus on accountability and empowerment.
• Identify opportunities for innovation and challenge legacy processes with fresh thinking.
• Represent the voice of the customer and advocate for quality at every touchpoint.

Why Join Us

Ready to lead with purpose and drive change Apply now and help us shape the future of client services at DDC.

Qualifications :

Physical Requirements

Additional Information :

Schedule :

What we offer :

Eurofins USA Clinical Diagnostics is a Disabled and Veteran Equal Employment Opportunity employer.

Remote Work : No

Employment Type : Full-time

Key Skills

Athletics,Administration And Accounting,Academics,Financial Services,Cisco,Analytics

Experience : years

Vacancy : 1