Talent.com
Associate Team Leader
Associate Team LeaderH&R Block • Smyrna, DE, US
Associate Team Leader

Associate Team Leader

H&R Block • Smyrna, DE, US
26 days ago
Job type
  • Full-time
  • Part-time
Job description

Associate Team Leader

At H&R Block, we believe in the power of people helping people. Our defining Purpose is to provide help and inspire confidence in our clients, associates, and communities everywhere. We also believe in a high performing, connected culture, where everyone feels like they belong.

We strive to continuously improve our business and have committed to a long-term strategy and transformation plan known as Block Next. This multi-year roadmap focuses on innovation, client experience, and sustainable growth. It is designed to elevate how we work, how we serve, and how we lead in our industry.

At H&R Block, we're curious, creative, and always on the move. If you embrace challenges as opportunities and seek to make a meaningful difference where you live, work, and play, our door is always open.

A Typical Day...

Joining us as an Associate Team Leader, youll support a single retail office during tax season to consistently exceed client expectations and provide daily operations direction for the tax office. Youll begin working a flexible part-time schedule in late fall as you ramp up for the busy tax season and transition to a full-time schedule from January through April.

It Would Be Even Better If You Also Had...

  • Experience supervising or managing people
  • History of delivering outstanding customer experiences

What You'll Bring To The Team...

  • Support the Multi-Unit Team Leader, serving as an onsite point of contact for tax office associates and clients, ensuring quality and consistent execution that will allow us to promote the value of H&R Block
  • Execute and hold all tax office associates accountable to the client service experience, with escalation to the Multi-Unit Team Leader and District General Manager as necessary
  • Serve as point of contact for onsite escalated client service concerns
  • Ensure clients are scheduled properly and conflicts are resolved, with escalation to the Multi-Unit Team Leader and District General Manager as necessary
  • Lead the office from the front desk, providing phone coverage and engaging with clients to deliver an outstanding experience
  • Lead daily activities to ensure that all tax office associates are scheduled, and work is completed according to deadlines, with attention to quality standards, priorities and overall goals
  • Lead daily huddles and communicate essential information to office associates
  • Your Expertise

  • Prior experience working in customer service or similar role
  • Strong organizational skills and ability to plan and manage day-to-day office operations
  • Customer-centric mindset and strong communication skills
  • Computer proficient with the ability to use MS Office
  • Demonstrated ability to work independently with minimal supervision
  • Able to work a flexible work schedule of 40 hours per week and flexibility based on business needs
  • High school diploma / equivalent or higher
  • Why Work For Us

    At H&R Block, we believe and invest in our people by committing to their total well-being. Our benefit offerings can help associates plan for their unique health, wellbeing and financial wellness needs.

  • Employee Assistance Program with Health Advocate
  • Wellbeing program , BetterYou, to help you build healthy habits
  • Neurodiversity and caregiver support available to you and your family
  • Various discounts on everyday items and services
  • Benefits with additional eligibility requirements : Medical Coverage, 401k Retirement Savings Plan, and Employee Stock Purchase Plan
  • The Community You Will Join :

    At H&R Block we remain committed to building a Connected Culture one in which trust, care, and connections are how we work together as we continue to create an environment where everyone feels safe to bring their authentic self to work every day and feels like they belong as part of a larger team.

    You will be immersed in an exceptional work environment that is recognized throughout the world on Best Companies lists! You will also be surrounded by colleagues who are committed to helping each other grow and support each other.

    H&R Block is an equal opportunity employer. We welcome and celebrate diversity in the workplace regardless of gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, or veteran status.

    If youre looking to make an impact, H&R Block is the place for you.

    Sponsored Job #8324

    Create a job alert for this search

    Associate Team Leader • Smyrna, DE, US

    Related jobs
    Team Leader

    Team Leader

    Delaware Staffing • Smyrna, DE, US
    Full-time
    Job Purpose The Team Leader is responsible for the complete operations of the store while on duty and acting as the Person in Charge unless a more senior level manager is present.This position will...Show more
    Last updated: 30+ days ago • Promoted
    Shift Leader

    Shift Leader

    Panda Restaurant Group • Middletown, DE, US
    Full-time
    Our Panda Shift Leader associates are important leaders of our team and are responsible for bringing Panda’s mission alive in our restaurants by supporting management in creating food with passion,...Show more
    Last updated: 30+ days ago
    Customer Service Associate

    Customer Service Associate

    Wawa • Odessa, DE, US
    Full-time
    Customer Service Associate (CSA).As a Customer Service Associate (CSA), you are the friendly face that puts the wow in Wawa by greeting and serving our customers. Our CSAs are proud to be part of a ...Show more
    Last updated: 30+ days ago • Promoted
    LEAD SALES ASSOCIATE-FT in TOWNSEND, DE S14910

    LEAD SALES ASSOCIATE-FT in TOWNSEND, DE S14910

    Dollar General • Townsend, DE, US
    Full-time
    Work where you matter at Dollar General, our mission is Serving Others! We value each and every one of our employees.Whether you are looking to launch a new career in one of our many convenient sto...Show more
    Last updated: 30+ days ago • Promoted
    Retail Lead Associate (Reduced-Time), Customer Experience Operations

    Retail Lead Associate (Reduced-Time), Customer Experience Operations

    Amazon • Middletown, Delaware, USA
    Part-time
    Reduced Time Hours : Average work between 30-39 hrs per week.This role requires open availability Tuesday-Saturday between 2 : 45pm and 9 : 15pm. As a Retail Lead Associate you will be the face of Amazon...Show more
    Last updated: 12 days ago • Promoted
    Store Associate

    Store Associate

    CVS Health • Odessa, DE, US
    Full-time
    At CVS Health, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.As the nation's leading h...Show more
    Last updated: 30+ days ago • Promoted
    Shift Lead

    Shift Lead

    Walgreens • Wilmington, DE, US
    Full-time
    Opens and closes the store in the absence of store management, including all required systems start-ups, required cash handling, and ensuring the floor and stock room are ready for the business day...Show more
    Last updated: 30+ days ago • Promoted
    COLLECTORS / MEMBER SOLUTIONS PARTNER

    COLLECTORS / MEMBER SOLUTIONS PARTNER

    Dover Federal Credit Union • Dover, DE, United States
    Full-time
    The position requires a dedicated, diligent and detail-oriented Member Solutions Representative.The ideal candidate will manage and collect outstanding accounts receivables from members.This role r...Show more
    Last updated: 12 days ago • Promoted
    Cosmetic Merchandiser Team Lead

    Cosmetic Merchandiser Team Lead

    BDS Connected Solutions. • Middletown, Delaware, USA
    Part-time
    Youll help promote teamwork among the crew store operations while ensuring our company and the retailers standards are met. Our corporate office has planted roots in Tampa FL but we hire Cosmetic Te...Show more
    Last updated: 5 days ago • Promoted
    DisabilityAbsence Team Leader (Hybrid)

    DisabilityAbsence Team Leader (Hybrid)

    Prudential Financial • Newark, Delaware, USA
    Full-time +1
    Operations - Insurance Operations.At Prudential we believe talent is key to achieving our vision.When you join Prudential youll unlock a motivating and impactful career all while growing your skil...Show more
    Last updated: 1 day ago • Promoted
    Account Associate - Shared Services

    Account Associate - Shared Services

    Insurance Office of America • Middletown, DE, US
    Full-time
    Title : Account Associate - Shared Services.Fully remote for Eastern Time Zone based candidates.Please note : If this position is posted as either fully remote and / or hybrid, in accordance with compa...Show more
    Last updated: 30+ days ago
    Associate Operations-Corporate Action Reorg

    Associate Operations-Corporate Action Reorg

    ATD Technology LLC • Newark, Delaware, USA
    Full-time +1
    We are seeking Associate Operations - Corporate Action Reorg person to join our Reorganization team.Our Business Process Outsourcing team here at the client supports a multitude of clients.While th...Show more
    Last updated: 8 days ago • Promoted
    Shift Leader

    Shift Leader

    Wendy's • DENTON, MD, US
    Full-time
    Established in 2021, Flynn Wendy’s has swiftly become a key player within the Flynn Group, owning and operating over 190 Wendy’s restaurants across the District of Columbia, Maryland, Pennsylvania,...Show more
    Last updated: 30+ days ago
    Sr. Clinical Team Leader

    Sr. Clinical Team Leader

    Access-Supports for Living • Middletown, Delaware, USA
    Full-time
    This position oversees the operations of County CCBHC Urgent Care sites within the organization.The role includes leadership in the development and expansion of critical behavioral health services ...Show more
    Last updated: 8 days ago • Promoted
    MBA Leadership Path Associate (MLP)

    MBA Leadership Path Associate (MLP)

    OneMain Financial • Wilmington, DE, United States
    Part-time
    MBA Leadership Path Associate (MLP).Location : Wilmington, DE (Hybrid).The MBA Leadership Path (MLP) is an 18-month leadership program designed for recent business school graduates to explore a wide...Show more
    Last updated: 18 days ago • Promoted
    Checkout Team Associate

    Checkout Team Associate

    Sam's Club • Odessa, DE, US
    Full-time +1
    WM Supercenter #3802 705 Middletown Warwick Rd Middletown, DE 19709-9095.Shift may start between 4 : 00am - 7 : 00am Shift may start between 7 : 00am - 9 : 00am. Front End Checkout associates run our regist...Show more
    Last updated: 3 hours ago • Promoted • New!
    Shift Leader

    Shift Leader

    Border Café / Jose Tejas • Newark, DE, USA
    Full-time
    Quick Apply
    Border Cafe has always focused on quality food at amazing value accompanied by outstanding, hospitality driven service.Our scratch kitchen and focused service has made us the leader in Authentic Te...Show more
    Last updated: 30+ days ago
    Shift Leader

    Shift Leader

    Pizza Hut • Dover, DE, US
    Full-time
    Flynn Hut joined the Pizza Hut system in 2021.In 2023, we expanded internationally acquiring Pizza Hut’s master franchisee in Australia with 260+ units. Today we are the largest Pizza Hut franchisee...Show more
    Last updated: 30+ days ago