Parts Coordinator

About the Role

Are you a detail-oriented professional with a knack for mechanical systems and customer service? SSI is seeking a Power Parts Coordinator to support our service operations by managing parts inventory, coordinating maintenance, and ensuring top-tier customer satisfaction. This role is vital to keeping our lift trucks and service vehicles running smoothly and efficiently.

Key Responsibilities

• Collaborate with customers and Field Service Mechanics to identify maintenance needs.
• Advise on necessary and suggested services; estimate costs for repairs and parts.
• Process service and parts orders using web-based systems.
• Maintain accurate records for lift trucks and SSI-owned vehicles.
• Audit service center expenses and generate performance reports.
• Manage inventory, reorders, and emergency shipments.
• Handle warranty claims and EPA waste compliance.
• Conduct monthly 5S / safety audits and supervise the service center when needed.

Required Skills & Abilities

• Strong computer proficiency with web-based programs.
• Physical capability for lifting, stooping, and bending.
• Mechanical aptitude, preferably in forklifts or related equipment.
• Professional demeanor and confidence in customer interactions.
• Valid driver’s license with insurable driving record.
• Ability to operate equipment such as forklifts.

Education & Experience

• High School diploma or GED required.
• Experience in the Parts / Service industry, especially coordinating with technicians.
• Prior customer service experience preferred.

Benefits

• Medical, Dental, Vision Insurance
• Prescription Coverage
• Paid Vacation & 10 Holidays
• 401(k) Retirement Plan
• Company-Paid Life Insurance

Why Join Us?

At SSI, we value precision, safety, and service excellence. If you're ready to take on a dynamic role that blends technical expertise with customer interaction, we’d love to hear from you.

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