NCL Air Sourcing Specialist (Miami)

JOB SUMMARY

Responsible for supporting the ACE teams automated and manual processes related to the Air Promotion, Air analysis and various operational task assignments with the goal of maximizing net ticket revenue for all assigned markets.

DUTIES & RESPONSIBILITIES

• Responsible for ensuring all flights itineraries align with the Air Service Standards.
• Maintain a strong quality assurance over the middleware automated and manual processes.
• Review flight recommendations in the GDS platform (Sabre) to select the most economical fare-based on services standards and vessel arrival / departure times.
• Utilize the middleware platform to identify air cost and routing availability to provide cost favorability and an exceptional guest experience.
• Identify, escalate, and follow up on any reservation or flight errors in a timely manner with minimal to no impact to guests.
• Assist with adjustments / rebooking of flight itineraries as needed.
• Contact guests / travel agents to offer alternate gateways / flight options as needed.
• Action all Salesforce tasks including but not limited to ticketing, escalations, guest call back etc.
• Responsible for the actioning of pre-ticketing and post ticketing reports within 24 hours.
• Perform regression & user acceptance testing for all Cruise and Air related applications.
• Perform other job-related functions as assigned.

QUALIFICATIONS

DEGREE TYPE : Associate's Degree

FIELD(S) OF STUDY : or any equivalent combination of relevant background and work experience.

EXPERIENCE

COMPETENCIES / SKILLS

CERTIFICATIONS / LICENSES

To Executive Search Firms & Staffing Agencies : NCLH does not accept unsolicited resumes from any agencies. All unsolicited resumes will be considered NCLH property, and NCLH will not be obligated to pay a referral fee. This includes resumes submitted directly to Hiring Managers without contacting the NCLH Human Resources Talent Acquisition Department.