Director, Market Management

Expedia Group brands power global travel for everyone, everywhere. We design cutting-edge tech to make travel smoother and more memorable, and we create groundbreaking solutions for our partners. Our diverse, vibrant, and welcoming community is essential in driving our success.

Why Join Us?

To shape the future of travel, people must come first. Guided by our Values and Leadership Agreements, we foster an open culture where everyone belongs, differences are celebrated and know that when one of us wins, we all win.

We provide a full benefits package, including exciting travel perks, generous time-off, parental leave, a flexible work model (with some pretty cool offices), and career development resources, all to fuel our employees' passion for travel and ensure a rewarding career journey. We’re building a more open world. Join us.

Introduction to the Team

Leads, manages, coaches, and supports team. May also manage a limited number of accounts directly. Responsible for account management activity and consolidated financial goals for a portion of a super region's or global accounts. Sets and drives team’s business and people strategy.

In this role, you will :

• Places individuals in roles and assignments that contribute to their personal and career development. Facilitates cross-team and cross-divisional movement when appropriate.
• Coaches managers on building trusting, candid relationships with their teams to enable productive development conversations.
• Holds self and team accountable for setting and meeting departmental goals.
• Identifies and resolves issues that may impair the team's ability to meet strategic, marketing, financial, and technical goals.
• Helps team members identify and build key relationships and networks inside and outside the organization.
• Inspires and gains the commitment of others towards the vision, mission, values, and organizational goals.
• Develops long-term strategy for teams across the business to meet with customers
• and discuss feedback on products or services.
• Utilizes deep knowledge of the customer
• to understand unstated expectations and measure the performance of solutions against needs.
• Develops the strategy to meet long-term needs of the customer
• , endeavoring for the relationship to be viewed by the customer
• as indispensable and irreplaceable.
• Coaches leaders on realtionship and stakeholder management.
• Advocates for customers
• internally, focusing on mutually beneficial outcomes and value.
• Leads and supports others in methods of objection handling.
• Uses an objective and business value focus to make clear and quick decisions, leading relevant parties to concensus with logic.
• Drives broad and meaningful partnerships across the business and externally to cultivate a culture focused on an aligned strategy for the business. Leads others in developing network and driving team visibility.
• Leads to consensus within teams, objectively focusing on business value outcomes.
• Steers the company’s decisions around product offerings and develops areas of expertise that best meet market demands and attract new customers
• Acts as an innovator and thought leader around new products, technologies, offerings, etc. in the industry.
• Forecasts market data trends and proactively positions the company competitively in the market.
• Identifies direct and indirect competitors and drives in-depth competitive analyses to drive team strategy.
• Manages pipeline of long-term or high-priority accounts by anticipating future demand and ensuring sales goals are met.
• Utilises knowledge of company obectives and competitive landscape to identify opportunities.
• Creates sales approach and goals that reflect and support overall strategy.
• Drives organization performance by creating effective account plans and innovative plans to drive sales performance and effectiveness.
• Proactively seeks and builds broader organizational relationships that influence account development and management; creates opportunities for other account team members to collaborate with customer
• team and build relationships.
• Coaches and leads team members to identify business opportunities and signals that the customer
• may need additional products / services.
• Leverages existing relationships to uncover business drivers and works collaboratively with the customer
• account team and key decision makers within the company to affect mutually beneficial solutions.

Experience and Qualifications :

12+ years for Bachelor's

10+ years for Master's

People management

5+ years

Education

Bachelor's or Master's or equivalent experience

Functional / Technical Skills

Effective leadership coach, capable of developing strong leaders and managing diverse teams

Excellent analytical skills

Impactful communicator and influencer

The total cash range (inclusive of base salary and variable incentive target) for this position in Miami is $217,000.00 to $303,500.00. Employees in this role have the potential to increase their pay up to $347,000.00, based on ongoing, demonstrated, and sustained performance in the role. Incentive plan performance above target will also earn more than the incentive target compensation amount.

Starting pay for this role will vary based on multiple factors, including location, available budget, and an individual’s knowledge, skills, and experience. Pay ranges may be modified in the future.

Expedia Group is proud to offer a wide range of benefits to support employees and their families, including medical / dental / vision, paid time off, and an Employee Assistance Program. To fuel each employee’s passion for travel, we offer a wellness & travel reimbursement, travel discounts, and an International Airlines Travel Agent ( IATAN ) membership. View our full list of benefits .

Accommodation requests

If you need assistance with any part of the application or recruiting process due to a disability, or other physical or mental health conditions, please reach out to our Recruiting Accommodations Team through the Accommodation Request .

We are proud to be named as a Best Place to Work on Glassdoor in 2024 and be recognized for award-winning culture by organizations like Forbes, TIME, Disability : IN, and others.

Expedia Group's family of brands includes : Brand Expedia®, Hotels.com®, Expedia® Partner Solutions, Vrbo®, trivago®, Orbitz®, Travelocity®, Hotwire®, Wotif®, ebookers®, CheapTickets®, Expedia Group™ Media Solutions, Expedia Local Expert®, CarRentals.com™, and Expedia Cruises™. © 2024 Expedia, Inc. All rights reserved. Trademarks and logos are the property of their respective owners. CST : 2029030-50

Employment opportunities and job offers at Expedia Group will always come from Expedia Group’s Talent Acquisition and hiring teams. Never provide sensitive, personal information to someone unless you’re confident who the recipient is. Expedia Group does not extend job offers via email or any other messaging tools to individuals with whom we have not made prior contact. Our email domain is @expediagroup.com. The official website to find and apply for job openings at Expedia Group is careers.expediagroup.com / jobs .

Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. This employer participates in E-Verify. The employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee's I-9 to confirm work authorization.