Call Center Agent

Call Center Agent

Department : Comvox Co

Employment Type : Full Time

Location : Phoenix, AZ

Compensation : $34,000 - $42,000 / year

Description

Job Description :

We are looking for a friendly, professional, and detail-oriented Call Center Agent to join our team. As a Call Center Agent, you will be the first point of contact for customers, addressing their needs, inquiries, and concerns through phone, email, or chat. The ideal candidate will possess strong communication skills, the ability to resolve issues efficiently, and a commitment to delivering outstanding customer service.

Key Responsibilities

Responsibilities :

• Answer inbound calls from customers and provide assistance with inquiries, issues, or product information
• Provide exceptional customer service and maintain a positive experience for each customer
• Document customer interactions accurately and update records in the system
• Resolve customer complaints and issues in a timely and effective manner
• Escalate complex issues to the appropriate department when necessary
• Meet or exceed performance goals and metrics set by the company
• Maintain a professional and helpful demeanor in all customer interactions
• Assist with outbound calls as needed for follow-up or customer satisfaction surveys

Skills, Knowledge and Expertise

Skills & Qualifications :

Benefits

Benefits :