IT Support Specialist II

About the Role :

The IT Support Specialist II will be part of a team of IT professionals who provide in-house technical workbench, desk-side and remote IT support services for over 3,400 associates across the US and Canada. The IT Support Specialist II will have the opportunity to learn and work with a variety of equipment and issues including desktops, laptops, network connectivity, Windows software, mobile devices, network troubleshooting and more. Specific duties will include responding to service calls to troubleshoot reported problems and taking necessary steps to solve them.

Company Overview

With roots dating to 1891 and 8,500+ employees, MYR Group Inc. (MYR Group) is a publicly traded holding company of specialty electrical construction companies. MYR Group subsidiaries work on large-scale electrical construction projects throughout the U.S. and Canada. We contribute to a clean energy future while fostering a safe, supportive, and inclusive work environment. Our culture is built on shared values and mutual respect, where teamwork and collaboration occur naturally.

Throughout our rich history, we have partnered with utilities, municipalities, commercial clients, and developers to deliver some of the largest and most complex projects, including new construction, upgrades, maintenance and repair for transmission, distribution and substation facilities, commercial and industrial electrical construction, emergency and storm restoration, clean energy, pre-construction services, and engineer-procure-construct (EPC) methods of project delivery.

Essential Functions

Under general supervision, perform a variety of computer systems administration, installation, and support tasks, including imaging, documenting, testing, maintaining, troubleshooting, and supporting of PC hardware, operating systems, software applications, peripherals, and mobile devices and VOIP phones for the entire organization

Assist with low-to-mid level network and application administration functions

Perform on-site analysis, diagnosis, and resolution of complex PC problems for a variety of end users (small-to-mid size office environments), and recommend and implement corrective hardware solutions, including off-site (active construction jobsites) repair as needed

Liaise with, and provide training and support to, end users and staff on computer operation and other issues, while maintaining a high level of customer satisfaction rating

Respond to incidents and service requests within Service Level Agreements, document progress and resolution within the company service request ticketing and tracking system

Identify and escalate incidents to proper teams; take ownership of critical incident until ownership has been transferred

Learn the various computing and data needs of our company, managers, and users in efforts to reduce computing frustrations, ensure data security, and drive productivity; learn and test new technology initiatives prior to enterprise rollout

Conduct research to understand, explain and resolve technology issues. Keep abreast of new trends and emerging technologies in the IT industry.

Learn and adhere to company safety standards (particularly during construction jobsite visits)

Other duties as assigned

Understand and comply with the Company’s Code of Business Conduct and Ethics and other industry-specific professional and ethical conduct standards

Regular and predictable attendance

Essential functions of this position are to be performed at a Company-designated office or field location

About You : Qualifications

Minimum 2 years of technical support experience with Microsoft Windows operating systems on a LAN / WLAN is required

Experience working within Microsoft network environment

Experience creating new user accounts and permissioning within Active Directory

Experience with MECM imaging software

Experience with Microsoft 365

Network connectivity experience

Experience using and supporting smartphones and tablets

Experience troubleshooting print and scan issues

Associate's degree in technology-related field; combination of relevant education and experience considered in lieu of degree

A+ certification or equivalent experience is required

Knowledge / Skills / Abilities

Motivated to deliver a high degree of customer service

Ability to communicate technical terms in an effective and positive manner to users in ways that make sense and apply to daily business needs

Must have initiative and be able to work independently and prioritize multiple competing tasks

High problem solving and analytical abilities for diagnosis and repair

Ability to exercise judgment and decision-making in the diagnosis and resolution of incidents

Demonstrated ability to work independently and to prioritize multiple competing tasks

Ability to travel up to 15% state-wide (Colorado) and nation-wide is required

What We Offer :

Compensation & Benefits

Salary $60,000-$75,000 / year

Commensurate with experience, paid weekly. Posted salary ranges are made in good faith. MYR Group reserves the right to adjust ranges depending on the qualifications of the selected candidate.

Two days per week remote work option

for non-field roles depending on position and performance.

Comprehensive benefits package -

Medical, Basic Vision, Regenexx, Teledoc, Hearing, Mental Health (Low deductibles and out-of-pocket maximums) -

Fifteen Dollar weekly premium for employee or employee plus family coverage.

Dental – 100% employer-paid premium.

ThrivePass Health & Wellness Reimbursement Program

• Twelve hundred dollars annually for health and wellbeing-related purchases.

Annual

Paid Time Off

starting at

15 days plus 10 paid Holidays

(Cultural Celebration Day is a floating holiday).

Generous

401(k) Plan with

100% match up to 6%; immediate vesting , and

Annual profit-sharing

potential.

Superior educational assistance program

(support for educational costs, internal training, and more!).

Company-paid short and long-term disability, life, and accidental death & dismemberment.

Company-paid business travel accident insurance.

Employee Assistance Plan (EAP).

Various voluntary plans available including supplemental vision, accident and critical illness, ID theft, group legal, group auto & home, and additional voluntary life insurance plans for employees and dependents.

This position will remain posted for a minimum of three days. The posting will remain active and automatically extend until the vacancy is filled.

Position may be subject to pre-employment screening, which may include background check and drug testing. Accessibility : If you need an accommodation as part of the employment process, contact our Employment Hotline at 1-855-635-1321.

MYR Group, Inc. and our subsidiaries are proud to be Equal Opportunity Employers. We promote diversity of thought, culture, and background, which connects our family of brands. We are committed to a work environment that supports, inspires, and respects all individuals and in which personnel processes are merit-based and applied without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, marital status, age, disability, national or ethnic origin, military service status, or other protected characteristics. We celebrate diversity and are committed to creating an inclusive environment for all employees.

MYR Group does not sponsor applicants for work visas. Applicants must be currently authorized to work in the United States for any employer.

MYR Group, Inc. and our subsidiaries do not work with any third-party recruiters or agencies without a valid signed agreement and partnership with the Corporate Talent Acquisition Team.

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